Jennifer Thompson
Minneapolis
Summary
Dynamic Patient Experience Supervisor at Minnesota Community Care Family Clinic with a proven track record in enhancing operational efficiency and team collaboration. Skilled in process improvement and employee training, I excel in delivering exceptional patient care while fostering a culture of continuous improvement. Committed to achieving high-quality outcomes in healthcare settings.
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Overview
8
8
years of professional experience
Work History
Patient Experience Supervisor
Minnesota Community Care Family Clinic
12.2021 - Current
- In my current role as Patient Experience Supervisor, I play a key role in creating and maintaining a consistent and positive experience for the community we serve in our clinics.
- My responsibilities include coaching, development, cross-training, scheduling, and providing day-to-day work direction for clinical coordinators.
- These coordinators support guests and team members in our clinics.
- This position requires fostering cooperation and collaboration among team members to deliver an excellent patient experience and partnering with other Patient Experience leadership on operational and process improvements.
Administrative Assistant and Supervisor of Central Supply
Ebenezer Care Center
Minneapolis
11.2018 - 12.2021
- As the Administrative Assistant at a senior living facility that offers a range of care services for elderly residents, I provided essential support to individuals, teams, and departments by handling various administrative and clerical tasks.
- My responsibilities included organizing files, managing schedules, coordinating meetings, preparing documents, and ensuring the smooth operation of the office.
- As the central supply clerk supervisor, I managed the day-to-day operations of the central supply clerk department, ensuring the distribution of all medical supplies and equipment throughout the healthcare facility.
- My duties included ordering, receiving, organizing, and maintaining an inventory of supplies to ensure adequate stock levels to support patient care.
Receptionist Supervisor
Community Emergency Service
Minneapolis
02.2017 - 03.2018
- In this role, I oversaw the front desk in a busy community agency environment.
- As the Receptionist Supervisor, I maintained a steady work environment for the receptionist staff and ensured adherence to all workflows and policies.
- I assisted the community by providing access to local resources that could offer critical aid.
- Additionally, I entered data into the Access database, maintaining accurate records of all Meals on Wheels services provided to the community.
- I also managed payroll for all contracted vendors associated with Community Emergency Service.
Education
Administrative Professional -
Takoda Institute of Higher Education
Minneapolis, MN01.2017
Skills
- Patient care
- Data analysis
- Project management
- Process improvement
- Quality assurance
- Customer service
- Team building
- Employee training
- Operational efficiency
- Regulatory compliance
- Conflict resolution
- Communication skills
- Time management
- Scheduling coordination
- Continuous improvement
- Performance improvement
Timeline
Patient Experience Supervisor
Minnesota Community Care Family Clinic
12.2021 - Current
Administrative Assistant and Supervisor of Central Supply
Ebenezer Care Center
11.2018 - 12.2021
Receptionist Supervisor
Community Emergency Service
02.2017 - 03.2018
Administrative Professional -
Takoda Institute of Higher Education
Similar Profiles
Bella OrtizBella Ortiz
Clinical Support Assistant at Minnesota Community Care ClinicClinical Support Assistant at Minnesota Community Care Clinic
Paulette Molina PiedraPaulette Molina Piedra
Referrals and Orders Coordinator at Community University Health Care Center- University of MinnesotaReferrals and Orders Coordinator at Community University Health Care Center- University of Minnesota
Shamen RadcliffeShamen Radcliffe
Integrated Behavioral Health Consultant at Minnesota Community CareIntegrated Behavioral Health Consultant at Minnesota Community Care