JENNIFER TIEDEMAN
Gem Lake
Summary
Detail-oriented and mission-driven professional with a diverse background in education, federal service, and military operations. Over 10 years of experience in managing records, coordinating logistics, analyzing compliance, and supporting high-stakes programs. Proven ability to communicate effectively, collaborate with multidisciplinary teams, and handle sensitive data with discretion. Advanced proficiency in Microsoft Office, Google Suite, and video conferencing tools. Eager to transition into program administration in an academic medical setting, leveraging a strong foundation in policy adherence, data management, and team mentorship.
Overview
21
21
years of professional experience
Work History
Veteran's Service Representative
U.S. Department of Veterans Affairs
06.2023 - Current
- Analyzed complex claims in accordance with federal regulations to determine eligibility for benefits.
- Coordinated records and documentation for PTSD stressor events; collaborated with various departments to ensure claim completeness.
- Mentored new Veteran Service Representatives during a 10-week onboarding program, reviewing claims for accuracy and regulatory compliance.
- Attended veteran outreach events to educate and connect veterans with available services.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
Teacher
Mounds View Public Schools
09.2011 - Current
- Managed multiple classroom operations and maintained compliance with state/district educational standards.
- Collected and analyzed data to guide instruction and assess student progress.
- Maintained detailed and confidential records in accordance with privacy regulations.
- Communicated regularly with administrators, students, and parents through meetings, email, and formal presentations.
- Engaged in diversity and equity training to support an inclusive learning environment.
- Balanced administrative duties, curriculum planning, and classroom leadership effectively.
Logistics Specialist
U.S. Army Reserve
12.2004 - 12.2010
- Coordinated logistics and supply chain operations during a 12-month tour in Iraq.
- Supported inventory and procurement systems under high-pressure environments.
- Ensured accurate tracking of assets and compliance with military documentation standards.
Education
Master of Education -
University of Minnesota
01.2015
Bachelor of Science - Foundations of Elementary Education
University of Minnesota
01.2011
Skills
- Program Coordination & Administrative Support
- Policy Compliance & Documentation
- Meeting & Calendar Coordination
- Confidential Data Handling
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Calendar)
- Zoom & Microsoft Teams
- Written & Verbal Communication
- Cross-Functional Team Collaboration
- Training & Mentorship
- Dedicated to continuous learning and process improvement
Timeline
Veteran's Service Representative
U.S. Department of Veterans Affairs
06.2023 - Current
Teacher
Mounds View Public Schools
09.2011 - Current
Logistics Specialist
U.S. Army Reserve
12.2004 - 12.2010
Bachelor of Science - Foundations of Elementary Education
University of Minnesota
Master of Education -
University of Minnesota
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