JENNY HERR
White Bear Lake
Summary
Fast learner and positive individual dedicated to helping the community. Very organize and determined to grow professionally. Reliable and focused on bringing excellent customer service to work environment.
Overview
12
12
years of professional experience
Work History
General Manager
The DMV Center
06.2023 - Current
- Directed operational strategies to enhance overall efficiency and productivity across multiple departments.
- Implemented performance metrics to monitor team effectiveness and drive continuous improvement initiatives.
- Led cross-functional teams to execute strategic goals, ensuring alignment with organizational objectives.
- Developed training programs for staff, fostering professional growth and enhancing team capabilities.
- Oversaw budgeting processes, ensuring financial accountability and effective resource management.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Directed recruitment efforts, fostering a diverse workforce aligned with company goals and culture.
- Mentored staff through professional development programs, enhancing skill sets and promoting career growth.
- Resolved any issues from customers or mistakes made from employees.
Assistant Team Lead
DentaQuest
09.2022 - 05.2023
- Streamlined workflows to enhance productivity and reduce processing time across teams.
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach production targets.
ASSEMBLER
Alto-Shaam Inc
10.2019 - 08.2022
- Quality audit inventory before processing and forwarding to departments
- Coordinated all service lines for production
- Train peers from other departments when short handed in our department
- Oversee assembly and production line
- Collaborated with team members to optimize assembly line efficiency and workflow.
- Assembled components using hand tools and power equipment to meet production schedules.
DATA ENTRY/SORTER
WFA Staffing/Oncourse
11.2018 - 06.2019
- Organized all invoices alphabetically and numerically
- Prepared documents for scanning
- Data entry for all documents received
CUSTOMER SERVICE/CORRECTOR
WFA Staffing/Dr. Comfort
03.2018 - 12.2018
- Provided excellent customer service to providers to help elevate the services
- Verified all incoming and outgoing invoices
- Adjusted width, height and length of insoles to fit what providers are requesting
TEAM LEAD
Rockwell Automation
01.2014 - 02.2016
- Trained all new employees
- Communicated with all departments about mechanical issues
- Coordinated all service lines for production
- Inventory specialist entailing record keeping and tracking
- Coordinated and conducted team meetings on a weekly basis
Education
High School Diploma -
James Madison University High School
Milwaukee, WI12.2012
Skills
- Challenge driven
- Dynamic team player
- Computer proficient
- Positive attitude
- Exceptional communication skills
- Dependable
- Attentive to detail
- Customer service expertise
- Leadership experience
- Efficient multi-tasker
- Time management
- Relationship building
- Inventory control
- Employee scheduling
- Administrative skills
Languages
Hmong
Native or Bilingual
Timeline
General Manager
The DMV Center
06.2023 - Current
Assistant Team Lead
DentaQuest
09.2022 - 05.2023
ASSEMBLER
Alto-Shaam Inc
10.2019 - 08.2022
DATA ENTRY/SORTER
WFA Staffing/Oncourse
11.2018 - 06.2019
CUSTOMER SERVICE/CORRECTOR
WFA Staffing/Dr. Comfort
03.2018 - 12.2018
TEAM LEAD
Rockwell Automation
01.2014 - 02.2016
High School Diploma -
James Madison University High School