Jenny Katvala

• Oversaw building automation system and monitored HVAC.
• Established and maintained relationships with external vendors for prompt service and trusted partnerships.
• Ordered, maintained and distributed supplies and inventory.
• Created and implemented operational processes and procedures to keep facilities running smoothly.
• Conducted safety and security inspections of facility.
• Coordinated cleaning projects to keep facility clean and presentable for staff and attenders.
• Supervised staff, facility coordinator, on-call and cleaning service in day-to-day activities.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and attempted to increase efficiency.
• Managed team of 20 garden employees, delegated tasks and held each employee accountable for completing assignments.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Completed Noodles and Co area manager training program. Partnered with area manager to influence change, lead several projects and assist with restaurant visits.
• Carefully interviewed, selected, trained, and supervised staff.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
• Correctly calculated inventory and ordered appropriate supplies.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
• Set clear expectations and created positive working environment for employees.
• Maintained facility and grounds to present positive image.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
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Worked my way up from team member to training general manager.