Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JENNY MOLINA

MOUNDSVIEW

Summary

Experienced banker, who acts as a Senior Team member with higher transaction and fund approval limits. With over 10 years of banking experience, gained the ability to coach and passion to develop others while assisting the Branch Manager with decisions, approvals, overrides and escalations.

Overview

11
11
years of professional experience

Work History

Wings Credit Union
04.2015 - Current
  • Properly diagnose and perform research to resolve moderately complex member issues including communicating with other departments for issue resolution.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Consistently exceeds established sales goals.
  • Assist, serve, and follow up as necessary with members who have fraud and forgery, deceased accounts, retirement services, account maintenance, business needs, and other unique account types to meet their continued needs and provide exceptional service.
  • Support the branch community by being involved in Wings sponsored events and/or community events.
  • Stay current on all Wings promotions and participate in contests and activities to support the goals.

Wells Fargo
10.2014 - 04.2015
  • Provided excellent customer service by actively going “the extra mile” for customers.
  • Answered customer inquiries pertaining consumer accounts and loan products. Provided first call resolution by being an effective problem solver.
  • Often promoted bank products with being successful the majority of the time.

Education

Associates - Business Administration

North Hennepin Community College
09.2017

Skills

    - Compliance

    - Problem Solving

    - Teamwork

    -Leadership

    -Detail-oriented

    -Time-management

    -Collaboration

    -Communication

Accomplishments

  • SECOND PLACE FOR SPRING CAPTURE LOAN CONTEST (2022)
  • FIRST PLACE FOR CREDIT CARD SUMMER CONTEST (2022)
  • ALL STAR LENDING TRIP 2022 (Canada)
  • ALL STAR LENDING TRIP 2023 (Bahamas)
  • ALL STAR LENDING TRIP 2024 (Alaska)

Timeline

Wings Credit Union
04.2015 - Current

Wells Fargo
10.2014 - 04.2015

Associates - Business Administration

North Hennepin Community College

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JENNY MOLINA