Jeremy Halloran
Savage
Summary
Knowledgeable Salesforce Administrator with strong background as Senior Service Technician. Proven success in diagnosing and resolving complex technical issues, contributing to high customer satisfaction. Demonstrated expertise in troubleshooting and preventive maintenance, ensuring optimal performance and reduced downtime.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Senior Service Technician
Erotron
01.2024 - Current
- Ensured seamless operation of IT infrastructure through expert-level assistance for computational systems and networking equipment
- Traveled across sites to facilitate cross-training with the regional IT teams
- Investigated various cybersecurity threats utilizing solutions like Microsoft Defender, Mimecast, PhishER, and KnowBe4
- Ensured helpdesk team utilized programs effectively in accordance with organizational standards
- Working on a Salesforce integration with our Salesforce teams
- Cross-training and helping within our Salesforce Org with our Salesforce administrator
- Building flows, editing queues, and working tickets alongside the Salesforce Administrator
- Working on getting new software validated using our internal validation process
- Software validation is essential to staying compliant with the ISO 13485 standard
- Two of the software titles I have validated are Qase and Visual Factory
- Running the daily Helpdesk team’s morning meeting, assigning incident tickets, and following up of tickets that need some quick assistance
- Built and maintained print servers, administrating NiceLabel and Papercut
- Managing user-level security through PaperCut
- Built new servers in Azure and migrated the office printers over to a new server
- Developed and launched new SV and Mosaic cart line manufacturing workflows, enhancing operational efficiency
- Plan and install the physical network wires in the new manufacturing area
- This allows the area to be configured in any way that manufacturing needs to be laid out
- Keep current on new trends and emerging technologies in the network and PC industry
- Moving from on-premises solutions to Microsoft Entra for our computing needs
- This year, I moved our print server from a local server to Azure
Service Technician II
Erotron
01.2013 - 01.2024
- Delivered level two technical support to users with PCs, LANs, network servers, and printers
- Install, update, and document complex software on users’ computers
- Software titles include Monarch, Vertex, and Atlas financial software
- Maintain documentation in our knowledge base repository located in Fresh Service
- Build and maintained local file servers that are accessed by the IT teams
- The software installs, and important notes are stored in these locations
- Crosstrain new helpdesk technicians to get them up to speed on daily tasks
- Being a next-level tier for them to go to with incidents and questions
- Respond to and report on service requests and incidents assigned through the Fresh Service ticket system
- Prioritize the assigned helpdesk tasks to help ensure critical issues are seen and resolved quickly
- Keep aware of the business direction and computing requirements of all business units and locations
- Specifying new computer models like rolling out the Microsoft Surface Laptop and moving away from Dell laptops
- Assist with various project teams on issues, planning, and execution for new applications, services, or technology
- Working with our Power BI team to get the data from the HiPot Chroma database to the manufacturing line in an understandable format
- Provide the manager with reports on the status of assigned service tickets or projects
- Through Fresh Service, we can report on our current state of tickets, changes, and other metrics
- In Microsoft 365 admin center I track and assign perpetual software licensing
- Software titles include the Office suite, Visio, and Copilot
- Keep asset information and assignments updated
- Using software called Kaseya, I track, manage, and can access a user’s computer
- It is essential to the helpdesk’s day-to-day operations
- We also use the same software to keep user’s computers current with updates
- Diagnose, maintain, configure, and fix the wireless network using the Meraki dashboard, and physically scan the Wi-Fi while mapping the building
Education
Certificate - Computer Science
Brown College
Mendota, MN05-2001
Skills
- Salesforce customization
- User administration
- Workflow management
- Process automation
- Lightning experience
- Salesforce analytics
- Microsoft InTune implementation and administration
- Microsoft Azure
- HelpDesk support and management
Certification
- Certified Salesforce Administrator
- Microsoft Certified Azure Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Service Technician
Erotron
01.2024 - Current
Service Technician II
Erotron
01.2013 - 01.2024
Certificate - Computer Science
Brown College
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