Jermille Cribbs
Brooklyn Park
Overview
16
16
years of professional experience
Work History
Materials Processing
DRC
Brooklyn Park, MN
10.2019 - Current
- Assisted with inbound and outbound receiving
- Trained new hires, interacted with customers to provide and process information in response to inquiries, concerns and requests
- Responsible for transferring test materials and packaging within the department
- Ensured Safety protocols were adhered to
- Performed quality checks by manually and visually inspecting the product
CSR (Customer Service Representative)
Target Corporation
Minneapolis, MN
08.2016 - 01.2019
- Performed a variety of duties and provided assistance to all areas of the store
- Greeted customers efficiently and processed transactions within a fast paced retail environment
- Operated cash register, scanners and computer to itemize and calculate customer purchases
- Collected payments, balanced drawer for closing
- Lead for Exchanges and Returns counter
Lead Dispatcher
Blue & White Taxi Inc.
Minneapolis, MN
03.2010 - 08.2016
- Assisted with the input of all customer orders for rides
- Provided customers with information about policy for medical rides when required
- Answered customer complaints and concerns in a timely and efficient manner. Answered 100+ calls daily
- Assisted customer by phone to ensure the best possible service was given
- Processed cancellations and other special projects as assigned
Skills
- Experienced in addressing administrative requests
- Skilled in data entry and transaction processing
- Effective at acquiring proficiency in emerging technologies
- Skilled in managing customer interactions
- Multitasking proficiency
- Skilled in efficient documentation and record-keeping practices
- Proficient in forklift operation
Timeline
Materials Processing
DRC
10.2019 - Current
CSR (Customer Service Representative)
Target Corporation
08.2016 - 01.2019
Lead Dispatcher
Blue & White Taxi Inc.
03.2010 - 08.2016