Jerome Schmitt
South Saint Paul
Summary
Operations management professional with extensive experience overseeing large teams within high-volume environments. Expertise in enhancing service delivery, ensuring safety compliance, and fostering customer satisfaction through effective communication and proactive problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Federal Express
Minneapolis
07.2022 - Current
- Oversee all aspects of the largest FedEx Express station in the state, including service levels, safety requirements, DOT vehicle regulations, international shipment requirements, dangerous goods handling, facility requirements, hiring and training employees, accident investigation, policy enforcement, employee discipline, and customer satisfaction.
- Manage 32 employees directly and oversaw an additional 200 employees indirectly.
- Interact daily with customers, vendors, department heads, and management to address needs and enhance service delivery.
- Meet with customers to address concerns, establish proper procedures, provide services.
- Emphasize FedEx core values: Safety Above All, People, Service Profit, and Make Every FedEx Experience Outstanding in all operations.
- Maintain all JDT station employees' and vendor SIDA badges along with STA requirements as an authorized signer.
- Complete all vehicle DOT paperwork and inspections for JDT station to ensure compliance with regulations.
- Support JDT Senior Manager during absence by assisting with FCSA audit items and maintaining operational continuity.
Courier
Federal Express
Minneapolis
10.2013 - 07.2022
- Delivered and picked up customer packages consistently on time, ensuring customer satisfaction and safety.
- Adjusted routes based on conditions to consistently meet service and performance goals.
- Organized and managed time effectively while multitasking and providing excellent customer service to support operational efficiency.
- I have excellent knowledge of route area, traffic patterns, customer needs and proper procedures for the delivery and pick-up process.
Lead Ramp Agent, Supervisor, Trainer
Menzies Aviation
Minneapolis
02.2011 - 09.2014
- Supervised operations at Menzies Aviation by assigning employees to job areas, ensuring safe and efficient performance.
- Trained new hire employees to perform the job safely and follow rules and guidelines.
- I used my time management skills to make sure all required tasks were performed during every aircraft turn.
Material Handler
Federal Express
Minneapolis
09.2010 - 10.2013
- Oversaw on/off loading process, monitored team for adherence to safety protocols, ensuring compliance with flight safety standards.
- Loaded containers into aircraft using aircraft support equipment, matched all weight and balance numbers, and completed the loading process safely and quickly.
- Operated forklifts to transport materials efficiently within facility, supporting streamlined logistics.
- Loaded and unloaded packages from delivery vehicles efficiently.
- Sorted and organized shipments to ensure timely distribution, enhancing operational flow.
Education
B.S. - Business Administration, Aviation
Academy College
Bloomington, MN03-2014
Skills
- Performance management
- Operational efficiency
- Performance metrics analysis
- Facilities oversight
- Team leadership
- Customer service
- Time management
- Multitasking
- Problem-solving
- Effective communication
- Microsoft Office
Certification
- Commercial Pilots Certificate with Instrument Rating/Multi Engine Rating, Thunderbird Aviation, Crystal, MN, 07/01/11
- Certified Flight Instructor Rating, Thunderbird Aviation, Crystal, MN, 07/01/11
Timeline
Operations Manager
Federal Express
07.2022 - Current
Courier
Federal Express
10.2013 - 07.2022
Lead Ramp Agent, Supervisor, Trainer
Menzies Aviation
02.2011 - 09.2014
Material Handler
Federal Express
09.2010 - 10.2013
B.S. - Business Administration, Aviation
Academy College