Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerrick Drude-Smith

Inver Grove Heights

Summary

Experienced logistics and communications professional with a customer-focused approach. Over 5 years in client account management, operations coordination, and team leadership. Proven track record in optimizing logistics processes, managing key accounts, and improving operational efficiency. Skilled in client portfolio management, supply chain leadership, and ensuring customer satisfaction. Results-oriented project management expert with a focus on collaboration and impactful outcomes. Proficient in coordinating complex projects, meeting deadlines, and adapting to changing requirements. Recognized for leadership, strategic planning, and effective stakeholder communication. Known for reliability and adaptability in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Project Lead

C.H. Robinson
06.2024 - Current
  • Develop project plans outlining goals, tasks, timelines, and resource requirements while coordinating activities among various teams to ensure alignment with project objectives and AGP growth.
  • Serve as the main point of contact for customers relating to their needs, expectations and providing regular updates on project progress, address concerns, and manage client relationships.
  • Lead a Starbucks project, successfully handling the delivery and end-to-end process of 7,000 new coffee machine units across the country.
  • Achieved 100k AGP growth first year with onboarding a new customer while obtaining more volume and AGP for long term growth.

Customer Account Specialist

C.H. Robinson
06.2022 - 06.2024
  • Managed a portfolio of key client accounts overseeing logistics from end-to-end.
  • Coordinated cross-country shipments resulting in a 20% reduction in delivery delays.
  • Collaborated across teams to ensure on-time and accurate product deliveries.
  • Managed daily logistics operations for a $2M supply chain, ensuring 95% on-time delivery.

Operations Coordinator

C.H. Robinson
04.2021 - 06.2022
  • Coordinated transportation logistics, scheduling loads, and tracking shipments.
  • Maintained positive carrier and customer relationships by resolving operational challenges.
  • Entered and analyzed system data for booking, routing, and supply chain efficiency.
  • Launched a KPI dashboard to monitor logistics performance, enabling real-time adjustments and improving SLA adherence by 25%.

Education

Bachelor of Science - Mass Media & Communications

Minnesota State University
Mankato, MN
05-2018

Skills

  • Client Account Management
  • Supply Chain & Logistics Operations
  • Project Planning & Coordination
  • Transportation Management Systems (TMS)
  • ServiceNow
  • Navisphere Expertise
  • Team Training & Supervision
  • Conflict Resolution
  • Communication & Media Strategy
  • Process Improvement
  • Collaborative mindset
  • Project coordination

Timeline

Project Lead

C.H. Robinson
06.2024 - Current

Customer Account Specialist

C.H. Robinson
06.2022 - 06.2024

Operations Coordinator

C.H. Robinson
04.2021 - 06.2022

Bachelor of Science - Mass Media & Communications

Minnesota State University
Jerrick Drude-Smith