Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerrie Holm

Duluth

Summary

Dedicated front desk associate with strong skills in customer relationship management and administrative support. Proven ability to resolve complaints effectively and maintain smooth front desk operations, contributing to overall guest satisfaction.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Fairfield Hotel
Hermantown
06.2024 - Current
  • Greeted guests warmly and checked them in efficiently.
  • Managed reservation system to ensure accurate bookings and room assignments.
  • Assisted guests with inquiries about hotel services and local attractions.
  • Handled guest complaints promptly and professionally to maintain satisfaction.
  • Coordinated housekeeping requests to ensure timely room preparation.
  • Processed payments and maintained accurate cash handling procedures.
  • Monitored lobby area to maintain a clean and welcoming environment.
  • Collaborated with team members to ensure smooth front desk operations.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted guests upon arrival and provided excellent customer service.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Trained newly hired employees on front desk procedures and business operations.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Welcomed large volume of guests and improved overall customer service.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.

Customer Service Cashier/Lead

Fleet Farm
Duluth
01.2023 - 06.2024
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and provided recommendations.
  • Handled returns and exchanges according to company policy.
  • Collaborated with team members to manage high-volume customer traffic.
  • Educated customers on promotions and loyalty program benefits.
  • Resolved customer complaints in a professional and courteous manner.
  • Supported inventory management by restocking shelves as needed.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Balanced cash drawers at the end of each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Informed customers of in-store promotions or pricing specials.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Assisted customers with locating merchandise within the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Front End Manager in Training

Super One Foods
Duluth
10.2021 - 10.2022
  • Led daily operations of front-end team to ensure smooth customer service.
  • Trained and mentored staff on best practices for customer interactions.
  • Managed cash handling procedures and ensured compliance with policies.
  • Coordinated schedules and assigned tasks to optimize team efficiency.
  • Resolved customer complaints effectively, maintaining store reputation and trust.
  • Evaluated team performance regularly to identify areas for development and training.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed cash flow of store, including cashier operations, bookkeeping, and security.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Resolved technical issues related to the front end development process.
  • Oversaw shelf inventory and customer-focused loss prevention strategies.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Created and optimized employee schedules for shift coverage.
  • Maintained important files, running reports, and delivering updates on occupancy and revenue.

Education

High School Diploma -

Denfeld High
Duluth, MN
07-1990

Skills

  • Reservation management
  • Payment processing
  • Complaint resolution
  • Lobby management
  • Administrative support
  • Customer relationship management
  • Cash handling procedures
  • Training and mentoring
  • Problem solving
  • Effective communication
  • Time management
  • Drawer balancing
  • Front office support
  • Problem-solving skills
  • Scheduling
  • Key carding
  • Guest relations
  • Office administration
  • Cash handling
  • Administrative skills
  • Credit and cash payments

Timeline

Front Desk Associate

Fairfield Hotel
06.2024 - Current

Customer Service Cashier/Lead

Fleet Farm
01.2023 - 06.2024

Front End Manager in Training

Super One Foods
10.2021 - 10.2022

High School Diploma -

Denfeld High

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Jerrie Holm