Jesi Young
St. Louis Park,MN
Summary
Results-driven Operations Manager with over 10 years of experience leading diverse teams and optimizing processes to achieve operational excellence and business growth. Adept at streamlining workflows, enhancing efficiency, and ensuring high client satisfaction in property management, wellness services, and marketing. Proven expertise in financial forecasting, budgeting, and implementing cost-effective solutions that support long-term success. Skilled in developing and executing company-wide strategies, managing cross-functional teams, and navigating complex challenges such as crisis management during the COVID-19 pandemic. Passionate about fostering collaboration, building sustainable business practices, and driving organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
President, Managing Partner
PureJoy Yoga
08.2014 - Current
- Directed all aspects of business operations, including staffing, budgeting, financial forecasting, and client retention, driving the company to exceed revenue and sales targets.
- Led strategic planning initiatives, including annual budgeting, business forecasting, and implementing cost-effective operational solutions to ensure financial sustainability.
- Navigated crisis management during the COVID-19 pandemic by developing contingency plans, launching a virtual studio, and ensuring a safe and efficient reopening, maintaining operational continuity.
- Managed day-to-day operational processes, from scheduling and payroll to marketing and client communications, ensuring efficiency and client satisfaction.
- Fostered a collaborative work environment and supported team development through leadership in Yoga Teacher Trainings, promoting inclusivity and collaboration.
- Raised funds for local need, including $10,000 for an employee’s family within one week, demonstrating leadership in supporting the community and the team during personal crises.
- Achieved multiple accolades, including Best Yoga Studio (2020–2022) and Best Holistic Health (2021–2022), showcasing operational excellence and business success.
Sales & Marketing Consultant
Real Property Management – Viking
01.2025 - 05.2025
- Increased lead quality and volume by optimizing digital marketing strategy, including PPC and Local Services Ads (LSA), to improve refer-out rate from 37% to less than 10%.
- Created and implemented segmented email campaigns in LeadSimple tailored to multiple markets.
- Authored business development policies, procedures, and scripts to standardize the client acquisition process.
- Educated and guided prospects through the sales cycle, successfully closing 25+ new property management agreements within four months.
- Trained support staff on lead qualification, pipeline management, and CRM tracking using LeadSimple and Microsoft tools.
- Collaborated with Maintenance and Onboarding teams to ensure a smooth handoff and set up each new client for long-term success.
- Acted as a liaison between departments and clients to align service delivery with expectations, fostering high client satisfaction and retention from the start.
Sales & Marketing Specialist
My Perfect Stays Property Management
02.2023 - 08.2023
- Conducted competitive analysis and sales proformas to support client acquisition and agent partnerships.
- Sourced high-potential leads through data mining, marketing research, and public records, producing lists of hundreds of potential clients.
- Delivered strategic sales presentations that resulted in a high lead-to-client conversion rate, establishing trust with clients through clear communication and value alignment.
- Developed a company-wide, data-rich Google Maps visualization of portfolio properties using STVR market insights.
- Maintained owner relationships during onboarding, establishing long-term trust and ensuring seamless transitions.
- Partnered cross-functionally with the Maintenance, Housekeeping & Inventory, and Onboarding teams ensuring a successful experience post-contract.
Education
Bachelor of Science - Business Administration – Marketing
California State University, Sacramento
Sacramento, CA01.2010
Associate of Arts - Business & Liberal Studies (Honors)
San Joaquin Delta College
Stockton, CA01.2007
Skills
- Microsoft Office Suite & Google Suite (Excel, Word, PowerPoint, Outlook, Docs, Sheets)
- Google Analytics
- SEO & WordPress
- HTML Coding
- Strategic planning
- Operations management
- Financial administration
- Revenue growth
Certification
Experienced-Registered Yoga Teacher
Registered Yoga School
Yoga Alliance Continuing Education Provider
Certified Massage Therapist
Licensed Realtor (Hawaii, Wisconsin, Minnesota)
Timeline
Sales & Marketing Consultant
Real Property Management – Viking
01.2025 - 05.2025
Sales & Marketing Specialist
My Perfect Stays Property Management
02.2023 - 08.2023
President, Managing Partner
PureJoy Yoga
08.2014 - Current
Bachelor of Science - Business Administration – Marketing
California State University, Sacramento
Associate of Arts - Business & Liberal Studies (Honors)
San Joaquin Delta College
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