Jesse Panzer
Waverly
Summary
Dynamic leader with expertise in team leadership and customer service, honed at D&D Service. Successfully managed budgets, enhancing profits by 15%. Skilled in strategic planning and staff development, fostering future leaders. Proven track record in resolving conflicts and boosting morale, ensuring high-quality service delivery and customer satisfaction.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
Work History
Coax/Fiber Splicing Manager
D&D Service
03.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Broadband Technician
Comcast
03.2006 - 03.2016
- Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
- Reduced service downtime for customers by promptly addressing reported technical concerns.
- Improved customer satisfaction by efficiently diagnosing and resolving broadband connectivity issues.
- Provided customer with information and requirements for all services.
- Stayed current on industry trends, participating in training seminars and professional development opportunities to enhance technical expertise.
- Maintained detailed records of completed work orders, providing accurate documentation for billing and inventory purposes.
- Trained new employees to properly perform installations and repairs.
- Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
Education
No Degree - Nursing Education
Normandale Community College
Minneapolis, MNHigh School Diploma -
Watertown-Mayer High School
Watertown, MN05-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Documentation and reporting
- Strategic planning
- Policy implementation
- Budget control
- Work prioritization
Timeline
Coax/Fiber Splicing Manager
D&D Service
03.2016 - Current
Broadband Technician
Comcast
03.2006 - 03.2016
No Degree - Nursing Education
Normandale Community College
High School Diploma -
Watertown-Mayer High School
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