Jessi Motschenbacher
Moorhead,MN
Summary
A dedicated and dependable professional with strong adaptability and quick learning capabilities. Brings a positive attitude, genuine willingness to acquire new knowledge, and exceptional organizational skills to every task. Demonstrates commitment to punctuality and a team-oriented mindset, consistently contributing to the success of collaborative projects.
Overview
12
12
years of professional experience
Work History
Cleaning Technician
Heather’s Housekeeping
01.2023 - Current
- Sanitized frequented areas and equipment using provided supplies
- Used digital timekeeping system to document hours worked each day
- Performed and documented routine inspection and maintenance activities to meet client expectations
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area
- Collaborate with teammates to complete tasks
- Maintain positive relationships with clients
Referral Customer Service Representative
Red River Animal Emergency Hospital
11.2023 - 12.2024
- Delivered excellent customer service by actively listening and responding to customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Sought ways to improve processes and services provided.
- Scheduled appointments with specialists on behalf of clients.
- Responded to patient inquiries to offer timely updates regarding referral status.
Veterinary Assistant
Valley Veterinary Hospital
01.2021 - 01.2023
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Kennel Technician
Yuppy Puppy Dog Hotel
02.2020 - 08.2021
- Scheduling services for clients over the phone and in person
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Enhanced animal socialization skills through daily interaction and playtime activities.
Procurement Specialist
International Marketing Systems
03.2020 - 12.2020
- Identified new vendors by conducting research and obtaining best pricing
- Added new vendors and products into the system
- Cultivated productive relationships with suppliers and maintained open communication
- Checked product into inventory system upon arrival
Cleaning Technician
TLC Cleaning
03.2019 - 03.2020
- Sanitized frequented areas and equipment using provided supplies
- Used digital timekeeping system to document hours worked each day
- Performed and documented routine inspection and maintenance activities to meet client expectations
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area
- Reduced cleaning time while maintaining company quality standards
- Worked independently to complete all tasks
Merchandiser
Frito-Lay North America Inc.
12.2017 - 03.2019
- Identified defective, incorrect or missing merchandise and promptly reported it to supervisor
- Rotated goods in inventory by following 'first in, first out' approach to keep shelves organized and well-stocked
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
Customer Service Representative, Repair Technician
Safelite Group Inc.
07.2016 - 12.2017
- Asked questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Bookkeeper, Appliance Specialist, Head Cashier
Home Depot
06.2013 - 07.2016
- Directed merchandising and signage updates for weekly and seasonal promotional changes
- Resolved issues with cash registers, card scanners and printers
- Assisted with purchases, locating items and signing up for rewards programs
- Learned roles of other departments to provide coverage and keep store operational
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs
- Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month
- Greeted customers promptly and responded to questions
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
Education
High School Diploma -
Fargo North Highschool
Fargo, ND06.2013
Skills
- Telephone and email etiquette
- Writing and verbal communication
- Strong work ethic
- Reliability and punctuality
- Critical thinking
- Customer service
Timeline
Referral Customer Service Representative
Red River Animal Emergency Hospital
11.2023 - 12.2024
Cleaning Technician
Heather’s Housekeeping
01.2023 - Current
Veterinary Assistant
Valley Veterinary Hospital
01.2021 - 01.2023
Procurement Specialist
International Marketing Systems
03.2020 - 12.2020
Kennel Technician
Yuppy Puppy Dog Hotel
02.2020 - 08.2021
Cleaning Technician
TLC Cleaning
03.2019 - 03.2020
Merchandiser
Frito-Lay North America Inc.
12.2017 - 03.2019
Customer Service Representative, Repair Technician
Safelite Group Inc.
07.2016 - 12.2017
Bookkeeper, Appliance Specialist, Head Cashier
Home Depot
06.2013 - 07.2016
High School Diploma -
Fargo North Highschool
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