Jessica Beranek

Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, dining room attendant and line cook. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.

• Waiter/Food Server
• Provided excellent customer service, fostering repeat business and customer loyalty
• Processed payments accurately, ensuring financial integrity and customer service
• Developed comprehensive menu knowledge to enhance customer dining experiences
• Fostered rapport with diverse customers, resulting in enhanced guest experiences and increased repeat patronage
• Maintained comprehensive menu knowledge, enabling effective recommendations and driving upsells during peak hours
• Monitored customer feedback to identify service improvement areas, facilitating noticeable gains in overall dining satisfaction
• Enhanced order accuracy by implementing a streamlined communication process, resulting in significant improvements in customer satisfaction ratings on Google reviews
• Worked with POS system to place orders, manage bills, and handle complementary items
• Maintained clean and organized dining areas to uphold restaurant hygiene standards
• Resolved customer complaints promptly and professionally to maintain positive reputation
• Coordinated with kitchen staff to ensure timely meal preparation, significantly reducing wait times and improving customer feedback