Jessica Billstrom
Saint Cloud
Summary
I would love the opportunity to be considered for the Social Work internship to further develop my skills and be able to utilize my MSW upon graduation.
Dynamic Client Care Coordinator with a proven track record at WeCare, enhancing client satisfaction through strategic problem-solving and effective communication. Skilled in scheduling and documentation, I fostered trust and loyalty, resulting in repeat business. Committed to quality assurance and collaboration, I consistently improved client experiences while adhering to industry regulations. Experienced with managing client interactions and providing top-tier care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
WeCare
04.2023 - Current
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Managed high-priority escalations effectively, minimizing negative impact on the organization''s reputation and revenue streams.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Exhibited high energy and professionalism when dealing with clients and staff.
Patient Care Coordinator
Rejuv Medical
03.2022 - 01.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Client Service Representative
Doctor's Data
03.2018 - 12.2019
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Education
Master of Science - Social Work
Capella University
09-2026
Bachelor of Science - HealthCare Management
Rasmussen College
Lake Elmo, MN10-2017
Skills
- Organizational skills
- Patient education
- Claims processing
- Medical terminology
- Documentation
- Care planning
- Scheduling
- Quality assurance
- Healthcare operations
- Case management
- Teamwork and collaboration
- Problem-solving
Certification
- CPR/AED Certification
Timeline
Client Care Coordinator
WeCare
04.2023 - Current
Patient Care Coordinator
Rejuv Medical
03.2022 - 01.2023
Client Service Representative
Doctor's Data
03.2018 - 12.2019
Master of Science - Social Work
Capella University
Bachelor of Science - HealthCare Management
Rasmussen College
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