Jessica Braatz
Lonsdale
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Lonsdale Liquor
Lonsdale, MN
03.2017 - Current
- Supervised daily operations to enhance team efficiency and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Led initiatives to improve store layout, enhancing customer experience and accessibility.
- Managed vendor relationships to negotiate favorable terms and pricing for products.
- Trained staff on point-of-sale systems, improving transaction accuracy and speed.
- Oversaw daily operations to ensure adherence to performance quality and service standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Front Desk Coordinator
Salon 146
Lonsdale, MN
09.2015 - 06.2017
- Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
- Facilitated communication between clients and stylists to enhance service delivery and client satisfaction.
- Implemented inventory management processes for salon products, optimizing stock levels and reducing waste.
- Trained new staff on front desk procedures and customer service best practices, fostering a collaborative environment.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Digital Flatbed Operator
WinCraft
Winona, MN
07.2013 - 08.2015
- Operated high-speed printing machines, ensuring quality and efficiency in production processes.
- Managed job order extraction to optimize job accuracy and enhance operational flow between workstations.
- Monitored print jobs for accuracy and consistency, adjusting settings as needed to meet specifications.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections of machinery.
- Increased efficiency in color matching processes by utilizing color management software tools effectively.
Home Daycare Provider
Myself
Minnesota City, MN
12.2008 - 07.2013
- Developed and implemented age-appropriate educational activities to enhance cognitive and social development.
- Established a safe, nurturing environment by maintaining cleanliness and implementing safety protocols.
- Monitored children's behavior and provided guidance to promote positive interactions and conflict resolution.
- Communicated regularly with parents regarding children's progress, needs, and daily activities.
- Taught children to organize toys, wash hands, and share by leading by example.
- Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Facilitated annual training sessions to ensure up-to-date knowledge dissemination.
- Achieved CPR and First Aid certification to enhance emergency response capabilities.
Machine Operator/Assembler
Watkins
Winona, MN
02.2004 - 12.2008
- Operated machinery to assemble components efficiently and accurately.
- Monitored production processes to ensure quality standards were met consistently.
- Conducted routine maintenance on equipment to minimize downtime and improve operational efficiency.
- Trained new employees on machine operation and assembly techniques, enhancing team productivity.
- Led safety initiatives, ensuring compliance with industry regulations and fostering a safe work environment.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Identified and resolved assembly issues to minimize downtime and enhance productivity levels.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Boxed, labeled, and transported items to support assembly operations.
Education
High School Diploma -
Winona Seinor High School
Winona, MNSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Recruiting and interviewing
- Employee scheduling
Timeline
Assistant Manager
Lonsdale Liquor
03.2017 - Current
Front Desk Coordinator
Salon 146
09.2015 - 06.2017
Digital Flatbed Operator
WinCraft
07.2013 - 08.2015
Home Daycare Provider
Myself
12.2008 - 07.2013
Machine Operator/Assembler
Watkins
02.2004 - 12.2008
High School Diploma -
Winona Seinor High School