Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Carter

Cass Lake

Summary

Experienced in customer service with a strong focus on detail and efficiency in high-pressure settings. Demonstrated expertise in training staff and overseeing inventory management to optimize operations. Achievements include improved guest satisfaction ratings and enhanced team performance.

Overview

11
11
years of professional experience

Work History

Sales Associate

Farmer's Grandson Eatery
Eagan
06.2017 - 06.2018
  • Assisted customers in selecting menu items and answering product questions.
  • Managed cash register operations and processed customer payments efficiently.
  • Maintained cleanliness and organization of dining area and service stations.
  • Trained new sales associates on customer service protocols and menu offerings.

Hotel Housekeeper/Maintenance Assistant

AmericInn Hotel & Suites
Rodgers
01.2016 - 05.2017
  • Cleaned guest rooms and common areas to maintain hotel standards.
  • Replenished room supplies such as toiletries, linens, and minibar items, ensuring guest satisfaction.
  • Managed time efficiently to meet cleaning deadlines during high occupancy periods.
  • Provided assistance with laundry duties when necessary.
  • Conducted regular maintenance checks on all room light fixtures, drawers, and plumbing.

Assistant Manager

Ortons
Walker
10.2007 - 10.2015
  • Coordinated staff schedules and managed daily operations to ensure smooth workflow.
  • Trained new employees on company policies and best practices for customer service.
  • Managed inventory levels, ensuring product availability and timely restocking processes.
  • Resolved customer complaints promptly, maintaining positive relationships with shoppers.

Building Maintenance Worker

D.W. Jones
Hackensack
01.2014 - 06.2015
  • Assisted in maintaining cleanliness and safety of common areas throughout the facility.
  • Performed general cleaning tasks such as sweeping, mopping, dusting and waxing floors.

Education

WHA
Walker, MN

Skills

  • Customer service
  • Inventory management
  • Multi-tasking strength
  • Laundry processes
  • Attention to detail
  • Guest service and support
  • Adaptability

Timeline

Sales Associate

Farmer's Grandson Eatery
06.2017 - 06.2018

Hotel Housekeeper/Maintenance Assistant

AmericInn Hotel & Suites
01.2016 - 05.2017

Building Maintenance Worker

D.W. Jones
01.2014 - 06.2015

Assistant Manager

Ortons
10.2007 - 10.2015

WHA
Jessica Carter