Jessica Connery
Minnetonka
Summary
Strategic client services leader with over a decade in talent mobility, program design, and high-value account ownership. Reported directly to the VP of Client Services, and later to the company President, while acting as the SME and senior advisor for key corporate portfolios and programs. Known for enhancing client retention through the development, education, and effective utilization of tailored mobility solutions. Now seeking to expand into a formal executive leadership role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Advisor & Consultant
HomeServices Relocation
09.2015 - Current
- Oversaw four key client portfolios and directly trained five new consultants from foundational to proficient levels, while serving as a senior go-to advisor for complex relocation challenges.
- Previously served as strategic advisor for four additional key client accounts prior to the last five years.
- Procured and negotiated vendor partnerships to elevate service delivery, reduce client costs, and strengthen loyalty—ultimately driving increased revenue.
- Established monthly learning sessions on vendor capabilities, equipping consultants with insights to make more efficient, client-specific partner selections across regions.
- Led annual client reviews and developed strategic presentations, driving data-backed recommendations for continued partnership growth.
- Introduced process efficiencies by training the team on software and workflow shortcuts, reducing task time and improving productivity.
Relocation Counselor
Plus Relocation Services
09.2014 - 09.2015
- Mentored junior staff and acted as SME for a high-level tech client.
- Led a six-month operational efficiency project reducing processing time.
- Managed crisis situations and supported international offices when needed.
Account Specialist
Waste Management Company
07.2010 - 08.2012
- Negotiated and tracked service contracts, resolving client grievances and Attorney General complaints.
- Strategically aligned services to business clients’ needs, enhancing brand fit.
- Cross-trained for interdepartmental support, trained new employees, and was recognized quarterly for performance.
Sales & Service
Frontier Communications
06.2006 - 06.2010
- Acted as in-charge and interim supervisor for teams of up to 12, managed complaints and cross-department resolutions, and led during acquisition and system changes.
Education
Bachelor of Arts - Psychology
University of Minnesota
Minneapolis, MN05-2014
Skills
- Strategic Client Advisory
- Talent Mobility and Relocation Strategy
- Vendor Negotiation and Management
- Program Design and Process Optimization
- Leadership and Team Development
- Cross-Departmental Collaboration
- Client Retention and Growth Strategy
- Operational Efficiency Initiatives
Certification
CRP 7/2026
Timeline
Client Advisor & Consultant
HomeServices Relocation
09.2015 - Current
Relocation Counselor
Plus Relocation Services
09.2014 - 09.2015
Account Specialist
Waste Management Company
07.2010 - 08.2012
Sales & Service
Frontier Communications
06.2006 - 06.2010
Bachelor of Arts - Psychology
University of Minnesota