Jessica Dean
Lake Elmo
Summary
I am a focused and versatile professional with skills in customer service, specialty drink preparation, and collaboration. I am a multi-tasker dedicated to customer service and engagement. I also work great under pressure because I keep a level-head when problem solving.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Dunn Brothers Coffee
09.2023 - 12.2024
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Host
Danny's Bar And Grill
12.2022 - 02.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Server
Boutwell's Landing
11.2021 - 11.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Stillwater Area High School
Stillwater, MN06-2025
Skills
- Leadership experience
- Training background
- Health codes compliance
- Health codes understanding
- Order taking
- Performance improvements
- Complaint handling
- Collaboration
- Performance monitoring
Timeline
Barista Trainer
Dunn Brothers Coffee
09.2023 - 12.2024
Host
Danny's Bar And Grill
12.2022 - 02.2023
Server
Boutwell's Landing
11.2021 - 11.2022
High School Diploma -
Stillwater Area High School
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