Jessica Elton
Cottage Grove
Summary
Senior Verification Specialist focused on ensuring accuracy and compliance in consumer lending. Expertise in reviewing financial documentation, identifying discrepancies, and streamlining processes through cross-functional collaboration. Recognized for maintaining high standards of productivity while enhancing the customer experience.
Overview
17
17
years of professional experience
Work History
Sr. Auto Verifications
One Main Financial
06.2017 - Current
- Trusted Business partner responsible for ensuring the accuracy, compliance, and timely processing of consumer lending transactions.
- Oversee the review and validation of customer financial documentation, income, employment, and identity records to support sound lending decisions and funding eligibility.
- Collaborate closely with underwriting, sales, and dealership partners to resolve documentation exceptions, streamline workflows and deliver a seamless customer experience.
- Recognized as a subject matter expert in verification procedures, lending guidelines, and regulatory compliance, providing guidance on complex situations, fraud indicators and policy exceptions.
- Consistently maintain high quality and productivity standards in a fast-paced environment while identifying process improvements.
- Execute critical funding and fulfillment activities, ensuring loan documentation is accurate, complete, and properly maintained prior to disbursement.
- Contribute to operational excellence by identifying process improvement opportunities that enhance efficiency, reduce risk, and improve the customer experience.
Case Manager
Long Term Care Group
05.2016 - 05.2017
- Review new applications for completeness and order additional information in accordance with requirements and policies.
- Completes first review of pending cases following established underwriting criteria.
- Researches and responds to emails and calls from internal departments, external case managers and agents regarding the status and requirements to complete an application.
Quality Assurance Technician
Cut Fruit Express
08.2015 - 05.2016
- Conducted quality inspections, documentation, audits, and compliance testing.
- Maintained records and trained staff on GMP and food-safety standards.
- Conducted HACCP monitoring and ensured strict adherence to FDA/USDA standards.
- Monitored temperature logs and storage conditions to prevent spoilage and maintain optimal freshness.
- Executed sanitation audits and investigated the root cause of quality issues to prevent cross-contamination.
Research & Development Technician
General Mills, Land O'Lakes, Northwestern Foods
04.2009 - 01.2015
- Coordinated product development, laboratory testing, documentation, and reporting to facilitate cross-functional projects.
- Conducted experiments to develop new food products and refine existing formulations for improved quality.
- Creating new recipes or modifying existing ones to improve shelf life, reduce fat/sugar, or cater to dietary needs.
- Testing food batches for taste, texture, nutritional content, and bacterial contamination.
- Researching the best methods to process, package, and store food efficiently on a mass scale
- Monitored processing environments to maintain compliance with industry and government safety standards.
Education
Associate of Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Mendota Heights, MN03-2009
Skills
- Loan Verification
- Process Improvement
- Regulatory Compliance
- Compliance management
- Quality Assurance
- Quality control
- Document review
- Consumer lending
- Risk analysis
- Process Improvement
- Process optimization
- Cross-team collaboration
- Cross-functional teamwork
- Microsoft Office Suite
- Microsoft Office
- Problem-solving
- Decision-making
- Attention to detail
- Problem resolution
- Time optimization
- Customer Service
- Decision-making
Timeline
Sr. Auto Verifications
One Main Financial
06.2017 - Current
Case Manager
Long Term Care Group
05.2016 - 05.2017
Quality Assurance Technician
Cut Fruit Express
08.2015 - 05.2016
Research & Development Technician
General Mills, Land O'Lakes, Northwestern Foods
04.2009 - 01.2015
Associate of Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts