Jessica G. Rademacher
Northfield,MN
Summary
Dedicated educational and administrative professional with extensive experience supporting Deaf and Hard-of-Hearing students, staff, and families. Demonstrated leadership abilities through effective supervision of daily operations, collaboration with administrators, and coordination of communication across departments. Expertise in problem resolution and maintaining efficient office functions while fostering an inclusive environment. Fluent in ASL and English, currently pursuing a degree in Early Childhood Education to enhance the capacity to support diverse learning needs.
Overview
8
8
years of professional experience
Work History
Office & Administrative Specialist / Front Desk Support
Minnesota State Academies
Faribault
07.2025 - Current
- Provide front desk and administrative support for daily campus operations.
- Assist administrators with scheduling, communication, documentation, student concerns, and program coordination.
- Coordinate communication between departments to ensure continuity of services and efficient operations.
- Respond to staff, student, family, and visitor concerns while maintaining confidentiality and professionalism.
- Assist with staffing needs, schedule changes, substitute coverage, and operational problem-solving.
- Serve as a resource to staff, students, families, and visitors through effective ASL and English communication.
- Demonstrate leadership through decision-making, conflict resolution, collaboration, and support of daily operations.
- Assist in supervising daily operations when administrators are not present, exercising independent judgment, addressing concerns, coordinating communication, and supporting continuity of services.
- Managed scheduling and logistics for meetings, ensuring optimal resource allocation and attendance.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Interpreter Referral Specialist
ASLIS
05.2022 - 12.2022
- Coordinated interpreter schedules and communication access services.
- Provided administrative support, scheduling, meeting coordination, and client communication.
- Collaborated with clients, interpreters, and staff to resolve scheduling challenges.
- Answered phone calls and messages for 25-physician four medical facility, scheduling appointments, and handling patient inquiries.
- Facilitated effective communication between hearing and deaf individuals during various events.
- Collaborated with team members to enhance interpretation processes and service delivery.
- Adapted quickly to diverse situations, maintaining professionalism under pressure.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Special Education Program Assistant
Minnesota State Academies
Faribault
09.2019 - 05.2022
- Supported Deaf and Hard-of-Hearing students with academic, behavioral, communication, and social-emotional needs.
- Assisted teachers and educational teams with instruction, accommodations, and student support.
- Promoted student success, independence, and positive behavior.
- Collaborated with faculty, staff, and administrators to address student needs and solve problems.
- Collaborated with educators to implement classroom strategies tailored to special education requirements.
- Monitored student progress and documented behavioral and academic developments effectively.
- Enhanced student learning by implementing individualized education programs tailored to specific needs.
- Supported classroom teachers in the implementation of accommodations for students with disabilities, ensuring equal access to educational opportunities.
Front Desk Assistant
NTID Communication Studies & Services
Rochester, NY
01.2018 - 05.2018
- Provided front desk and administrative support in a busy educational and audiology environment.
- Served as a lead support staff member and maintained office operations when supervisory staff were unavailable.
- Managed confidential student and patient records, documentation, and filing systems.
- Assisted with scheduling, communication, and coordination of services.
- Supported hearing aid and cochlear implant services, equipment intake, and maintenance.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Developed training materials for staff, enhancing onboarding efficiency and consistency.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Monitored staff performance and provided feedback and guidance.
Education
Bachelor's Degree - Early Childhood Education
Metropolitan State University
Minneapolis, MN05-2027
Short Call Substitute Licensure -
State of Minnesota
MinnesotaAssociate of Arts Degree - Liberal Arts
National Technical Institute For The Deaf (NTID)
Rochester, NY01-2018
Skills
- Leadership and Supervision
- Advanced ASL and English Communication
- Administrative Operations and Office Management
- Staff Support and Coordination
- Scheduling and Calendar Management
- Student Advocacy and Educational Support
- Coaching, Mentoring, and Team Collaboration
- Conflict Resolution and Problem-Solving
- Confidential Document Control and Data Protection
- Microsoft Word, Excel, Google Workspace, and Database Systems
- Documentation and Recordkeeping
- Purchasing and Order Processing Coordination
- Employee Communications
Timeline
Office & Administrative Specialist / Front Desk Support
Minnesota State Academies
07.2025 - Current
Interpreter Referral Specialist
ASLIS
05.2022 - 12.2022
Special Education Program Assistant
Minnesota State Academies
09.2019 - 05.2022
Front Desk Assistant
NTID Communication Studies & Services
01.2018 - 05.2018
Bachelor's Degree - Early Childhood Education
Metropolitan State University
Short Call Substitute Licensure -
State of Minnesota
Associate of Arts Degree - Liberal Arts
National Technical Institute For The Deaf (NTID)