Jessica Hatfield
Brainerd
Summary
Efficient Membership Clerk with experience in managing and maintaining member accounts, processing applications, and providing high-quality member service. Strengths include strong administrative skills, proficiency in data entry, and ability to work well under pressure. Known for contributing to improved membership retention and satisfaction through diligent follow-up and resolution of issues.
Overview
3
3
years of professional experience
Work History
Membership Clerk
Costco Wholesale
Baxter
11.2023 - Current
- Processed new membership applications efficiently and accurately.
- Assisted members with inquiries regarding membership benefits and services.
- Maintained membership accounts, by editting information as requested by members.
- Trained new staff on membership procedures and customer interaction techniques.
- Resolved membership issues promptly to enhance member satisfaction.
Cashier
Costco Wholesale
Baxter
05.2023 - 10.2023
- Processed member transactions efficiently at checkout stations.
- Assisted members with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas.
- Handled cash and credit transactions accurately and responsibly.
- Loaded and unloaded merchandise for customers as needed.
Education
Brainerd Senior High School
Brainerd, MnSkills
- Membership processing
- Account management
- Customer service
- Issue resolution
- Effective communication
- Team collaboration
- CRM software expertise
- Point-of-sale system
- Telephone etiquette
References
References available upon request.
Timeline
Membership Clerk
Costco Wholesale
11.2023 - Current
Cashier
Costco Wholesale
05.2023 - 10.2023
Brainerd Senior High School