Jessica Hatton
Ivanhoe
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Possessing specialized skills in staff training, inventory management, and quality control along with 7 plus years in customer service and till experience.
Overview
7
7
years of professional experience
Work History
Housekeeper Supervisor
Helpful Handmaids
Ivanhoe
02.2019 - Current
- Supervised housekeeping staff to ensure high cleanliness standards.
- Trained new team members on cleaning procedures and safety protocols.
- Conducted regular inspections to maintain quality and compliance.
- Coordinated schedules to optimize staff coverage and workflow efficiency.
- Resolved staff conflicts and addressed customer concerns professionally.
- Managed inventory of cleaning supplies and equipment for daily operations.
- Handled customer complaints in a courteous manner while ensuring satisfaction
- Developed strategies to improve efficiency in housekeeping operations while controlling costs.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Identified potential problems before they arise through proactive monitoring techniques.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Wrap artist
SUBWAY®Restaurants
Canby
02.2024 - 07.2026
- Prepared fresh sandwiches using quality ingredients and standardized recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Managed inventory levels by restocking supplies and alerting management of shortages.
- Trained new employees on food preparation techniques and customer service standards.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Communicated effectively with co-workers regarding customer needs and concerns
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Informed customers of regular deals or monthly specials to upsell orders
- Upsold additional items to increase store profits.
Cook
1975
Ivanhoe
03.2025 - 08.2025
- Prepared diverse menu items according to established recipes and quality standards.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
- Managed inventory by tracking supplies and requesting orders as needed.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Organized storage areas for efficient usage of space.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Checked completed orders for correct quantity and quality.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Skills
- Staff supervision
- Quality control
- Safety protocols
- Inventory management
Timeline
Cook
1975
03.2025 - 08.2025
Wrap artist
SUBWAY®Restaurants
02.2024 - 07.2026
Housekeeper Supervisor
Helpful Handmaids
02.2019 - Current