Jessica Hawley
Rosemount,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
CSR
Tide Dry Cleaners
04.2023 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Shift Leader
Dogtopia
11.2022 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Sales Associate
Kwik Trip
08.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Food Preparation Worker
Merics Woodfire Oven and Tavern
12.2018 - 06.2020
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
Rosemount High School
Rosemount, MN06.2022
Skills
- Complaint handling
- Customer service
- Active listening
- Positive attitude
- Team leadership
- Problem-solving
- Cash handling
- Team collaboration and leadership
- Policy enforcement
Timeline
CSR
Tide Dry Cleaners
04.2023 - Current
Shift Leader
Dogtopia
11.2022 - Current
Sales Associate
Kwik Trip
08.2020 - 01.2022
Food Preparation Worker
Merics Woodfire Oven and Tavern
12.2018 - 06.2020
Rosemount High School
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