Jessica Heath
Forest Lake,MN
Summary
Dynamic logistics professional with extensive experience at CEVA Logistics, excelling in logistics coordination and cross-functional team leadership. Proven track record in optimizing client service and managing vendor relationships, resulting in improved operational efficiency. Skilled in freight cost analysis and adept at fostering high-performing teams to achieve strategic goals.
Overview
2026
2026
years of professional experience
Work History
Sr. Logistics Manager
CEVA Logistics
01.2022 - Current
- Managed inbound and outbound logistics including transportation, warehousing and fleet management.
- Selected, trained and developed logistics. personnel to achieve high-performing teams.
- Negotiated rates and services with carriers and vendors.
- Used key performance indicators to monitor performance, identify strengths and opportunity for improvement.
- Handled problematic customers and clients to assist direct reports and maintain excellent customer service.
- Assigned tasks to team members to complete within designated timeframes.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
Domestic Operations Manager
CEVA Logistics
2021 - 2022
- Developed and maintained knowledgeable and productive team of employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Conducted research to address shipping errors and packaging mistakes.
- Established positive and effective communication among staff reducing miscommunications and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Evaluated team performance and provided feedback on areas requiring improvement.
Logistics Supervisor
CEVA Logistics
2019 - 2021
- Supervised operations and staff and kept employees compliant with company policies and procedures.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Resolved conflicts between team members and addressed complaints or grievances.
- Analyzed and reported on key performance metrics to senior management.
- Resolved shipping discrepancies by coordinating customer and agent communications.
Supply Chain Operations Specialist
CEVA Logistics
2018 - 2019
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other department team members.
- Facilitated required documentation to manage customs clearance
Account Service Specialist
CEVA Logistics
2011 - 2018
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Interacted well with customers to build connections
- Demonstrating strong organizational and time management skills while managing multiple projects.
- Investigated and resolved accounting, service and delivery concerns.
Ocean Export Specialist
Eagle Global Logistics
2005 - 2011
- Completed AES filings for U.S customs exports requirements, prepared letters of credit and put together export declarations.
- Followed requirements and regulations for dangerous goods handling.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Maintained open communication with global locations to facilitate smooth collaboration.
Education
GED -
Saint Paul, IN2000
Skills
- Logistics coordination
- Cross-functional team leadership
- Freight cost analysis
- Experience with logistics management systems
- Excellent verbal and written communication skills
- Excellent customer service and problem solving skills
- Team management
- Expense management
- Vendor relationship management
- Fleet oversight
Timeline
Sr. Logistics Manager
CEVA Logistics
01.2022 - Current
GED -
Domestic Operations Manager
CEVA Logistics
2021 - 2022
Logistics Supervisor
CEVA Logistics
2019 - 2021
Supply Chain Operations Specialist
CEVA Logistics
2018 - 2019
Account Service Specialist
CEVA Logistics
2011 - 2018
Ocean Export Specialist
Eagle Global Logistics
2005 - 2011