Jessica Kendall
Cohasset,Mn
Summary
Dynamic Service Desk Supervisor at Home Depot with a proven track record in escalation handling and customer service. Enhanced team performance through effective training and mentoring, achieving significant improvements in customer satisfaction. Skilled in problem-solving and time management, I foster collaboration and accountability within teams to drive operational excellence.
Overview
13
13
years of professional experience
Work History
Service Desk Supervisor
Home Depot
01.2025 - Current
- Developed strong relationships with key stakeholders to ensure seamless collaboration between departments.
- Established clear communication channels within the team, fostering a culture of collaboration and accountability.
- Enhanced customer satisfaction rates by consistently providing exceptional support and timely resolutions to issues.
- Managed escalations effectively, resolving complex technical issues promptly and professionally.
- Streamlined service desk operations by implementing efficient processes and workflows.
- Implemented metrics-based performance evaluations for continuous improvement of the service desk team''s capabilities.
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
- Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
Garden Plumbing and Electrical Supervisor
Home Depot
12.2023 - 12.2024
- Established strong relationships with clients, resulting in repeat business opportunities and positive referrals.
- Increased customer satisfaction by ensuring timely completion of projects within budget constraints.
- Trained workers in proper methods, equipment operation and safety procedures.
Paint and Pro Supervisor
Home Depot
08.2023 - 12.2023
Lead Merchandiser
Home Depot
04.2023 - 07.2023
- Reduced out-of-stock incidents through diligent monitoring of inventory levels and timely reordering of products.
- Increased sales by developing visually appealing merchandise displays and promotional materials.
- Improved store aesthetics through innovative merchandising techniques and strategic product placement.
- Coordinated seasonal changeovers, efficiently transitioning merchandise displays from one season to the next without disrupting the overall shopping experience.
- Implemented planogram updates in compliance with company guidelines, ensuring accurate representation of current product offerings within the retail space.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Developed merchandising strategy to efficiently move overstock.
Receiving Associate
Home Depot
08.2020 - 04.2023
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Associat Shipping Coordinator
Clow Stamping
08.2016 - 12.2016
In Home Care
For Your Home Care
01.2012 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
State of Minnesota
Skills
- Problem-solving skill
- Training and mentoring
- Team building and Teamwork and collaboration
- Attention to detail and Problem-solving abilities
- Multitasking
- Decision-making
Timeline
Service Desk Supervisor
Home Depot
01.2025 - Current
Garden Plumbing and Electrical Supervisor
Home Depot
12.2023 - 12.2024
Paint and Pro Supervisor
Home Depot
08.2023 - 12.2023
Lead Merchandiser
Home Depot
04.2023 - 07.2023
Receiving Associate
Home Depot
08.2020 - 04.2023
Associat Shipping Coordinator
Clow Stamping
08.2016 - 12.2016
In Home Care
For Your Home Care
01.2012 - 01.2013
GED -
State of Minnesota
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