JESSICA KLINE
Summary
Hardworking Account Manager with 15 years of experience working directly with clients to service accounts. Highly motivated employee. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Les Jones Roofing
10.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Account Manager
Caliber Products
11.2016 - 04.2024
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as the main point of contact in matters relating to client concerns and needs.
- Developed successful customer relations, resolved service requests to meet sales goals.
- Renewed existing accounts, cementing relationships with customers.
- Reported accurate records pertaining to inventory on accounts, and documented contracts.
- Used excellent verbal skills to encourage customers in conversation to effectively determine needs.
- Operated register, handled cash, and processed credit transactions.
- Reduced processes by training employees on best practices.
- Provided training and guidance to new Account Managers.
- Attended trade shows and conferences as a representative of the company.
- De-escalated customer interactions by providing alternative solutions to issues.
- Addressed customer questions and concerns regarding products and services.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Operated register, handled cash and processed credit card transactions.
Account Manager
Camerons Coffee
11.2012 - 10.2016
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Resolved customer complaints in a timely manner.
- Prepared monthly financial statements for each account.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Addressed customer questions and concerns regarding products and services.
Education
High School Diploma -
BHS
01-1998
Skills
- Opportunities Identification
- Problem-solving
- Business Development
- Account Management
- Customer Service
- Relationship Building
- Customer Relationships
- Upsell Opportunities
- Payment Collection
- Marketing Material Review
- Teamwork and Collaboration
- International Markets Understanding
- Strategic Development
- Supporting International Sales Team
- Overcoming Objections
- Data Analytics
- Sales Solutions
- Credit Checks and Collections
- Order Processing
- Organizational Fundraising
- Strategic Planning
- Excellent Communication Skills
- Organizational skills
- Data entry
- Administrative support
Certification
- Behind the Wheel Instructional License
Timeline
Office Manager
Les Jones Roofing
10.2024 - Current
Account Manager
Caliber Products
11.2016 - 04.2024
Account Manager
Camerons Coffee
11.2012 - 10.2016
High School Diploma -
BHS
Similar Profiles
Eamonn BoyleEamonn Boyle
Apprentice Roofer at Jones & Cleary Roofing/sheet MetalApprentice Roofer at Jones & Cleary Roofing/sheet Metal
Michael NowinskiMichael Nowinski
Journeyman roofer at Jones and Cleary RoofingJourneyman roofer at Jones and Cleary Roofing
Hugo MERDRIGNACHugo MERDRIGNAC
Organic Farming and Permaculture at Les légumes d'Auré, les AmaninsOrganic Farming and Permaculture at Les légumes d'Auré, les Amanins
Marisol RodriguezMarisol Rodriguez
Office Manager at Bonneville DentalOffice Manager at Bonneville Dental
Fiona LoyFiona Loy
Office Manager at Ampol SingaporeOffice Manager at Ampol Singapore