Jessica Reed
Mahnomen
Summary
Dynamic social services professional with extensive experience at Mahnomen County Social Services, excelling in client assessment and service planning. Proven ability to enhance service delivery through effective teamwork and collaboration. Skilled in utilizing SSIS for data management while advocating for diverse client needs with empathy and cultural competence.
Overview
28
28
years of professional experience
Work History
Social Services Supervisor
Mahnomen County Social Services
06.2021 - Current
- Assisted team in case management and resource allocation for clients' needs
- Supported development of service plans to address client challenges
- Collaborated with community organizations to enhance service delivery
- Maintained accurate documentation of client interactions and progress
- Provided input on policy updates to streamline operations and enhance efficiency
- Engaged with clients to build rapport and foster trust in services provided
- Complete intake for child and adult protection and following guidelines for screening of these reports
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
Team Lead Social Worker - Children's Services
Mahnomen County Social Services
05.2017 - 06.2021
- Led team of social workers to improve client service delivery and case management efficiency.
- Developed training programs for staff to enhance skills in crisis intervention and conflict resolution.
- Implemented new assessment tools to streamline intake processes and improve data accuracy.
- Coordinated multidisciplinary meetings to facilitate communication among stakeholders and enhance service collaboration.
Social Worker
Mahnomen County Social Services
08.2014 - 05.2017
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed and implemented individualized service plans to address diverse client situations.
- Facilitated access to community resources and services, enhancing client support systems.
- Collaborated with multidisciplinary teams to coordinate care and improve service delivery.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
Child Support Officer
Mahnomen County Social Services
06.2013 - 08.2014
- Managed child support case files, ensuring compliance with state regulations and timely updates.
- Conducted thorough investigations to verify financial information and establish paternity when necessary.
- Collaborated with legal entities to facilitate court hearings and enforce child support orders effectively.
- Provided guidance to clients regarding child support processes, fostering understanding and cooperation.
Family and Classroom Coordinator
Bemidji Bi-CAP Head Start
01.1998 - 06.2013
- Coordinated classroom activities to enhance student engagement and learning outcomes.
- Developed and implemented lesson plans aligned with curriculum standards.
- Managed classroom resources and materials to optimize educational experiences.
- Collaborated with teachers to support diverse student needs and foster inclusivity.
- Organized training sessions for staff on effective teaching strategies and classroom management techniques.
- Established open lines of communication with parents and guardians through regular conferences, newsletters, and email updates regarding student performance.
- Implemented effective classroom management strategies, fostering a positive and focused learning environment.
- Served as a mentor for new teachers, providing guidance and support in their professional growth and development.
- Followed all licensing requirements
Education
Bachelor of Science - Elementary Education
Bemidji State University
Bemidji, MNAssociate of Arts -
Rainy River Community College
International Falls, MNSkills
- Multicultural competence
- Service planning
- Client assessment
- Written and verbal communication
- Interviewing skills
- Client advocacy
- Client needs assessments
- Proficient in SSIS, Microsoft Teams, Microsoft Word, Adobe
- Public assistance programs
- Teamwork and collaboration
- Attention to detail
Timeline
Social Services Supervisor
Mahnomen County Social Services
06.2021 - Current
Team Lead Social Worker - Children's Services
Mahnomen County Social Services
05.2017 - 06.2021
Social Worker
Mahnomen County Social Services
08.2014 - 05.2017
Child Support Officer
Mahnomen County Social Services
06.2013 - 08.2014
Family and Classroom Coordinator
Bemidji Bi-CAP Head Start
01.1998 - 06.2013
Bachelor of Science - Elementary Education
Bemidji State University
Associate of Arts -
Rainy River Community College