Jessica Rodorigo
St. Francis
Summary
Care Coordinator with extensive experience in patient assessment and project management at Life’s Companion. Demonstrated success in improving operational efficiency and providing exceptional customer service. Proficient in immunization administration and effective in high-stress environments, ensuring optimal patient care and satisfaction.
Overview
24
24
years of professional experience
Work History
Care Coordinator
Life’s Companion
Coon Rapids
01.2022 - Current
- Assists with personal care needs such as showering, dressing, eating, mobility, communication.
- Participates in care planning/charts.
- Creating a therapy plan and interventions to assist those with dementia and behavioral problems.
- Observes/reports changes in patients' condition.
Lead Urgent Care RMA AAS
Northwest Family Clinic
Rogers
01.2018 - 01.2023
- Led scheduling and coverage for Urgent Care departments to ensure operational efficiency.
- Trained employees in front desk, lab, and medical support roles.
- Administered COVID vaccinations, testing, and maintained registries.
- Managed work comp cases, DOT physicals, and pre-employment visits.
- Coordinated referrals and secured prior authorizations.
- Handled financial clearance, billing procedures, and coding tasks.
- Facilitated patient setup for x-ray appointments.
- Oversaw inventory control and stock maintenance for clinic.
CMA with AAS
Northwest Family Clinics
Crystal
01.2015 - 01.2018
- Facilitated patient rooming and chart preparation for efficient procedure execution.
- Coordinated phone calls and messages to ensure effective communication flow.
- Supported procedural setups to optimize operational efficiency.
- Administered immunizations, allergy injections, and performed lab and autoclave duties.
- Scheduled appointments, verified insurance, and collected copays from patients.
- Managed prior authorizations to streamline patient care processes.
- Conducted lab and X-ray procedures to assist in diagnostics.
- Oversaw inventory control to maintain adequate medical supplies.
CMA with AAS
Allergy Asthma and Immunology Clinic
Shoreview
01.2012 - 01.2015
- Managed front desk operations, including scheduling appointments and collecting co-pays.
- Answered multiple phone lines, performing triage and managing messages efficiently.
- Executed billing processes and verified patient insurance coverage accurately.
- Prepared charts, roomed patients, conducted vital checks, and performed pulmonary function tests.
- Provided medication teaching, patient education, and conducted allergen skin testing.
- Trained new employees on office procedures and protocols.
- Entered, scanned, and verified all medical records for accuracy and compliance.
Medical Assembler IIII
Medrad Interventional/Possis
Coon Rapids
01.2002 - 01.2010
- Assembled medical devices for pump, CUS, and catheter lines in a controlled environment.
- Designed and launched Guard Dog device.
- Conducted UV curing processes to ensure product integrity.
- Managed sterile packaging paperwork for product runs.
- Executed inventory control by picking, ordering, stocking, and sanitizing plastic and metal components.
- Trained personnel on new products and process revisions.
- Performed quality control checks to uphold standards.
- Certified in safety control and first response protocols.
Education
Associate of Applied Science - Medical Coding and Billing
Rasmussen University
Saint Cloud, MN03-2026
Limited Scope X-Ray Operator -
Dakota County Technical College
01.2019
Associate of Applied Science - Medical Assisting
Herzing University
Crystal01.2013
Medical Assistant -
Herzing University
Crystal01.2012
Skills
- Customer service
- Multitasking
- Project management
- High-stress adaptability
- Team collaboration
- Independent work
- Microscope operation
- Blueprint interpretation
- Laboratory skills
- BLS and CPR certification
- Safety and first aid training
- Immunization administration
- Allergy injections
- COVID-19 vaccinations
- Provider assistance
- Written instruction adherence
- Verbal instruction adherence
- X-ray procedures
- Epic software proficiency
- DrChrono expertise
- Allscripts knowledge
- E-Clinical systems
- Communication skills
- Time management
- Patient assessment
- Patient education
Timeline
Care Coordinator
Life’s Companion
01.2022 - Current
Lead Urgent Care RMA AAS
Northwest Family Clinic
01.2018 - 01.2023
CMA with AAS
Northwest Family Clinics
01.2015 - 01.2018
CMA with AAS
Allergy Asthma and Immunology Clinic
01.2012 - 01.2015
Medical Assembler IIII
Medrad Interventional/Possis
01.2002 - 01.2010
Associate of Applied Science - Medical Coding and Billing
Rasmussen University
Limited Scope X-Ray Operator -
Dakota County Technical College
Associate of Applied Science - Medical Assisting
Herzing University
Medical Assistant -
Herzing University