Jessica L. Brown
Shakopee
Summary
Customer Service Specialist with a strong track record in improving customer interactions and operational processes. Committed to compassion and integrity, effectively resolving complex issues while enhancing efficiency and satisfaction in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Float
Bryan Rock Products, Inc.
Shakopee
01.2017 - Current
- Weigh commercial vehicles according to MNDot requirements.
- Dispatch commercial vehicles to complete customer orders.
- Reception, AR, and collections.
- Billing and invoicing backup.
- Travel to Stillwater for Dispatch backup.
Sales Associate
Holiday StationStores Inc.
Shakopee
01.2014 - Current
- Process cash, debit, and credit transactions.
- Train new employees to adhere to company policies and procedures.
- Ensure all areas of customer use are easily accessible and clean.
- Able to implement improvements in products resulting in increased revenue.
Bank Teller
Wells Fargo Bank, N.A.
Shakopee
01.2016 - 01.2017
- Process cash, debit, credit, payment, foreign exchange, and bank check transactions.
- Engage customers in conversations regarding their finances and lives.
- Provide access and maintenance of the branch’s safe deposit box service.
- Schedule the teller line.
- Address customer concerns of forward to appropriate resources.
Medical Receptionist/ Patient Service Representative
Park Nicollet Health Services
Saint Louis Park
01.2007 - 01.2013
- Scheduled a variety of appointment types for 20 Primary Care locations.
- Answered 110 – 150 calls daily with professionalism and efficiency on a multiple line phone.
- Diffused tense situations and collaborated with patients to resolve difficult issues.
- Identified appropriate medical information to relay to support staff.
- Prioritized information received from patients necessary to process requests.
- Greeted and checked in patients with friendliness and an inviting attitude.
- Assisted in projects to improve department efficiency via Kaizen principles.
Office Manager
HealthStar Chiropractic
Eden Prairie
01.2006 - 01.2008
- Changed and maintained providers’ schedule.
- Collected and verified insurance benefit information.
- Explained cost of care and coverage to patients.
- Billed insurances for services provided and entered payments received.
- Managed monthly billing to patients, petty cash, and collection needs.
Bank Teller
Citizens State Bank of Shakopee
Shakopee
01.2004 - 01.2006
- Balanced a $20,000 cash drawer accurately for the term of employment.
- Opened new checking, savings, and other accounts according to the requirements of the customer.
- Completed customers’ banking needs with a cheerful and efficient manner.
- Processed transactions submitted to the Federal Reserve Bank.
Skills
- Financial reporting
- Accounts receivable
- Budget management
- Operational efficiency
- Project collaboration
- Verbal and written communication
Critical thinking skills - Verbal and written communication
Timeline
Float
Bryan Rock Products, Inc.
01.2017 - Current
Bank Teller
Wells Fargo Bank, N.A.
01.2016 - 01.2017
Sales Associate
Holiday StationStores Inc.
01.2014 - Current
Medical Receptionist/ Patient Service Representative
Park Nicollet Health Services
01.2007 - 01.2013
Office Manager
HealthStar Chiropractic
01.2006 - 01.2008
Bank Teller
Citizens State Bank of Shakopee
01.2004 - 01.2006