Jesus Merino
Worthington
Summary
Dedicated customer service professional with strong HIPAA compliance and data entry skills. Proven ability to navigate fast-paced environments while providing exceptional support to members.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Spark From Walmart
Worthington, MN
07.2024 - Current
- Delivered packages efficiently from Walmart to customers, ensuring timely and accurate service.
- Communicated effectively with customers to confirm delivery details and address inquiries.
Customer Service Representative
Maximus
Boston, MA
05.2022 - 06.2024
- Assisted members enrolled in the medicaid program of the state of Massachusetts with eligibility status and the requirements to maintain eligibility.
- Provided assistance to members ordering new ID cards and completing new applications over the phone.
- Provided members with information of their current health plan.
- Worked in a fast paced environment taking somewhere between 80-100 inbound calls per day.
Education
Associate of Science - Massage Therapy
Centura College
Richmond, VA03-2010
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Call center experience
- Claims processing
- Data entry proficiency
- Follow-up skills
- Medical terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
Spark From Walmart
07.2024 - Current
Customer Service Representative
Maximus
05.2022 - 06.2024
Associate of Science - Massage Therapy
Centura College