Jewel Britain
Bloomington
Summary
Results-driven customer service professional skilled in resolving issues and improving guest experiences. Collaborative team player with a strong background in food service and retail. Dedicated to maintaining high standards of service and contributing to team success.
Overview
10
10
years of professional experience
Work History
Crew Team Member
Hawaii Poke Bowl
Apple Valley
09.2025 - 04.2026
- Served customers with comprehensive knowledge of menu offerings and preparation techniques.
- Delivered exceptional customer service to consistently enhance guest experiences.
- Collaborated with team members to fulfill orders promptly and efficiently.
- Prepared fresh ingredients for poke bowls and other menu items daily.
- Maintained cleanliness of food preparation areas and dining environment to ensure hygiene standards.
- Operated cash register accurately and efficiently.
Sales Associate
Victoria's Secret & PINK
Bloomington
03.2022 - 08.2025
- Assisted customers in locating products, checking system for stock at other locations.
- Responded to customer inquiries about sizing, accessories, and merchandise care to enhance shopping experience.
- Resolved customer issues with effective communication and problem-solving skills. with professionalism and composure to ensure positive resolutions in high-stress situations.
- Provided welcoming first impressions to existing, new, and potential customers.
- Organized racks and shelves to improve visual merchandising and highlight key products.
- Prepared merchandise for sales floor by pricing and tagging items appropriately.
- Rotated stock and replenished shelves to ensure product availability and store presentation.
DSW Worker
DSW Shoe Warehouse
Eden Prairie
07.2020 - 10.2021
- Assisted customers in selecting and fitting shoes for comfort and style.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Addressed customer inquiries and resolved issues effectively and courteously.
- Processed customer transactions accurately using point-of-sale systems.
- Organized and maintained inventory on the sales floor for easy access.
- Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
Customer Service Representative
Pei Wei
07.2016 - 06.2020
- Answered customer calls promptly, minimizing on-hold wait times.
- Handled customer inquiries and suggestions with professionalism, ensuring positive experiences.
- Delivered tailored advice and assistance, addressing individual customer needs to enhance satisfaction.
- Escalated major customer issues to supervisor after actively listening to concerns, facilitating timely resolutions.
- Collaborated with back-of-house staff to ensure delivery of high-quality food.
Education
GED -
Summit OIC
Minneapolis, MN05-2025
Skills
- Point-of-sale operations
- Service orientation
- Guest relations
- Adaptability and flexibility
- Conflict resolution
- Active listening
- People skills and communication
- Team collaboration
- Critical thinking
- Reliability and trustworthiness
Skills
- Multitasking Strengths
- Speaking Clearly
- Customer Service
Timeline
Crew Team Member
Hawaii Poke Bowl
09.2025 - 04.2026
Sales Associate
Victoria's Secret & PINK
03.2022 - 08.2025
DSW Worker
DSW Shoe Warehouse
07.2020 - 10.2021
Customer Service Representative
Pei Wei
07.2016 - 06.2020
GED -
Summit OIC