Jhane Franklin

• Collaborate closely with physicians and nursing staff to improve quality of patient records documentation.

• Provide exceptional customer service to patients requesting access to their personal health information while maintaining strict confidentiality protocols.

• Uphold HIPAA regulations and standards for protecting patient information.

• Retrieve inpatient and outpatient records to prep and scan into EMR system solarity.

• Accurately scan, index and input documents into electronic health record system.

• Preform various clerical tasks as required.

• Complete EHR audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.

• Train new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality
• Improv customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment
• Resolve customer complaints promptly and professionally, resulting in increased loyalty and repeat business
• Manage inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments
• Ensure compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment
• Schedule staff shifts efficiently while balancing labor costs against anticipated business demands

• Schedule different variety of appointments to best meet the needs of patients
• Manage high call volumes while providing exceptional customer support and maintaining professional composure
• Ensure compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions
• Facilitate communication between patients and various departments and staff
• Provide excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
• Maintain accurate patient records, updating contact information and insurance details as needed
• Utilize knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks