Jill Flanagan
Centerville
Summary
Enthusiastic and resourceful team player with a strong academic and professional background in Case Management. Broad industry experience in education, administration, and non-profit sectors. Known for maintaining a positive attitude, adapting to new concepts effortlessly, and showcasing exceptional communication skills.
Overview
10
10
years of professional experience
Work History
Lead Case Management Specialist
Illumifin
06.2020 - Current
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, and documented services provided.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
Case Manger
Illumifin
06.2018 - 06.2020
- Assisted clients in navigating their long-term care applications and services
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide accurate application status updates.
- Analyzed trends and data to inform decision-making and program development.
- Established and maintained relationships with key agent groups.
Administrative Assistant
Illumifin
06.2017 - 06.2018
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Substitute Educational Assistant II - Special Education
Teachers On Call
08.2016 - 06.2017
- Supports classroom teachers in implementing developmentally-appropriate curriculum for groups of 3-5 students
- Prepares instruction materials, including making copies, constructing bulletin boards and setting up work areas
- Communicates non-verbally with children to provide them with comfort, encouragement and positive reinforcement
- Assists and communicates directly with classroom teachers and support staff
Monitor
Hope Christian Academy
08.2014 - 06.2016
- Planned and led activities to develop students' physical, emotional, and social growth
- Assisted in preparing reports and paperwork for parent-teacher conferences
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas
- Graded tests and papers, as well as, recorded grades in designated computer software
Education
Bachelor of Science - Special Education
Liberty University
Lynchburg, VASkills
- Quick learner
- Effective written and verbal communication
- Microsoft Office proficiency
- Case assessment
- Data collection
- Independent worker
- Adaptability and flexibility
- Teamwork and collaboration
- Research and facts collecting
Timeline
Lead Case Management Specialist
Illumifin
06.2020 - Current
Case Manger
Illumifin
06.2018 - 06.2020
Administrative Assistant
Illumifin
06.2017 - 06.2018
Substitute Educational Assistant II - Special Education
Teachers On Call
08.2016 - 06.2017
Monitor
Hope Christian Academy
08.2014 - 06.2016
Bachelor of Science - Special Education
Liberty University
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