Jillian Kunelius
WACONIA,MN
Summary
Skilled in office management and customer service, I enhanced customer satisfaction and streamlined financial operations at New Perspective Senior Living. Expertise in staff training and workflow oversight led to efficient project collaboration and a significant improvement in employee onboarding processes. Demonstrated compassion and regulatory compliance in memory care coordination, fostering strong family and resident relations. Professional with solid foundation in office coordination and business operations. Demonstrates strong skills in administrative support, financial management, and process improvement. Known for fostering team collaboration and delivering impactful results. Adaptable and reliable, ensuring seamless operations in dynamic environments.
Overview
7
7
years of professional experience
Work History
Business Office Coordinator
New Perspective Senior Living
01.2017 - 12.2019
- Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Collaborated with cross-functional teams on various projects to achieve shared objectives efficiently.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Completed bi-weekly payroll for 100+ employees.
Memory Care Coordinator
New Perspective Senior Living
11.2012 - 01.2017
- Provided compassionate support for patients and their families during the transition into memory care living arrangements.
- Organized social events and therapeutic group activities to encourage engagement, socialization, and mental stimulation among residents.
- Supported residents during difficult moments related to dementia symptoms, providing reassurance and understanding in order to maintain emotional wellbeing.
- Ensured compliance with all state regulations pertaining to memory care facilities by conducting regular audits and maintaining accurate records.
- Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
Education
Some College (No Degree) - Business
South Central
Faribault, MNSome College (No Degree) - Business
Rocherster Community College
Rochester, MNSkills
- Customer service
- Office administration
- Office management
- Schedule coordination
- Budget planning
- Workflow oversight
- Staff training and development
- Employee onboarding
Timeline
Business Office Coordinator
New Perspective Senior Living
01.2017 - 12.2019
Memory Care Coordinator
New Perspective Senior Living
11.2012 - 01.2017
Some College (No Degree) - Business
South Central
Some College (No Degree) - Business
Rocherster Community College
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