Jill K. Flor
Customer Service Specialist
Shoreview,MN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
Work History
Customer Resolutions Associate
Showdown Displays
Ramsey, MN
10.2024 - 03.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Company has a 100% satisfaction guarantee and an on time guarantee, when using our shipping account. The resolutions team is a dedicated team to resolve issues surrounding these issues.
- Reprint damaged orders
- Reorder damaged hardware
- Reproof new artwork
- Refund late orders
- Refund unsatisfactory orders
- Work with production, graphics and shipping to expedite reworked orders for customers
Senior Service Associate
Showdown Displays
Brooklyn Center, MN
08.2022 - 10.2024
- Answer incoming calls from clients, approximately 30-40 calls a day
- Assist with guidance in choosing products
- Assist in pricing, order status and shipping questions
- Answer emails from customers
- Help troubleshoot ordering issues
- Help troubleshoot product issues
- Train new Customer Care Associates
Career Break
Professional Development
Shoreview, Minnesota
01.2017 - 08.2022
- Took time to reevaluate career options
- Chose to enter school at Century College
- Spent time with family as a care giver
- Passionate about learning and committed to continual improvement.
Salesperson
National Camera Exchange
Roseville And Maple Grove, MN
08.2002 - 01.2017
- Problem solve issues and concerns for customers
- Assist customers in choosing cameras and accessories
- Provide basic technical support for customers
- Produce signs for products and promotions in store
- Merchandise store and inventory product
Photographer
Prestige Portraits
Edgewood, KY
01.2001 - 06.2002
- Photograph high school sporting events
- Photograph special events
- Collect, organize and quality check photographed orders
- Photograph school portraits
Swing Manager, In-Store Trainer, Server, Head Doorperson
TGI Friday's
Roseville, MN
08.1994 - 06.2001
- Manage staff, restaurant and assist customers' needs while managing
- Run shift, decide when to reduce staff & oversee end of shift duties while Shift-Leading
- Train and validate new service staff in a classroom setting as an In-Store Trainer
- Take food orders and serve customers in a timely manner while serving
- Oversee door staff, write door schedule as Head Door Person
- Seat customers in a timely and efficient manner, make & manage wait list as a door person
Education
Associate of Science - Marketing Management
Century College
White Bear Lake, MN 01.2018 - 05.2019
Associate of Applied Science - Photography
Antonelli College
Cincinnati, OH 08.2000 - 06.2002
Skills
Excel
- Training
- Sales
- Photoshop
- Microsoft Office
- CRM
Customer Service
Digital Photography
Problem-solving abilities
Websites
Timeline
Customer Resolutions Associate
Showdown Displays
10.2024 - 03.2025
Senior Service Associate
Showdown Displays
08.2022 - 10.2024
Associate of Science - Marketing Management
Century College
01.2018 - 05.2019
Career Break
Professional Development
01.2017 - 08.2022
Salesperson
National Camera Exchange
08.2002 - 01.2017
Photographer
Prestige Portraits
01.2001 - 06.2002
Associate of Applied Science - Photography
Antonelli College
08.2000 - 06.2002
Swing Manager, In-Store Trainer, Server, Head Doorperson
TGI Friday's
08.1994 - 06.2001
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