Jinny Ratsavongsy
Saint Paul
Summary
Dental professional prepared for role with focus on delivering comprehensive patient care and efficient treatment coordination. Adept in managing patient schedules and collaborating with dental teams to achieve optimal results. Reliable and adaptable, excelling in dynamic environments with strong emphasis on teamwork and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Dental Treatment Coordinator
Prairie Dental Group
01.2024 - Current
- Coordinated patient scheduling to optimize office workflow (average 85 new patients a month, and 1000's of returning patients monthly).
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed insurance verification processes, ensuring accurate coverage and minimizing billing discrepancies.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each patient's needs.
- Increased case acceptance rates by presenting comprehensive treatment plans through treatment conferences and financial arrangements to patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Achieved closure and full follow-through of 6 dental implant cases in the past month, managing each case from consultation through completion.
Scheduling Coordinator
Heart of the City Dental
01.2023 - 05.2023
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- “Face” of the practice, greeted patients and scheduled around 50+ new patients monthly.
- Assisted in coordinating patient flow to reduce wait times and enhance service delivery.
- Analyzed scheduling patterns to identify opportunities for increased productivity and improved patient care.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Patient Care Coordinator
The Dental Emergency Room
04.2021 - 01.2023
- Provided excellent customer service by responding to patient inquiries in a timely manner.
- Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility.
- Assisted patients in understanding their financial responsibilities related to their dental visits.
- Developed expertise in dental implant sales and successfully presented and closed high value treatment plans with patients.
- Mentored new staff on patient care procedures and software usage for seamless onboarding.
- Resolved patient concerns and complaints with empathy and professionalism.
Education
Rasmussen University
High School Diploma -
Shakopee Senior High School
Bachelor of Science -
Western Governors University
Salt Lake City, UT01-2026
Skills
- Personable and friendly
- Calm and Effective Under Pressure
- Computer proficiency
- Office administration
- Patient care coordination
- Treatment Planning
- Dental procedures
- Case presentation
- Financial arrangements
- Team Player
- Teachable
- CPR Certified
LANGUAGES
English
Laotian
Thai
Timeline
Dental Treatment Coordinator
Prairie Dental Group
01.2024 - Current
Scheduling Coordinator
Heart of the City Dental
01.2023 - 05.2023
Patient Care Coordinator
The Dental Emergency Room
04.2021 - 01.2023
Rasmussen University
High School Diploma -
Shakopee Senior High School
Bachelor of Science -
Western Governors University