JOAN GRELL
Hinckley
Summary
Results-driven Kitchen Manager with expertise in food safety and inventory management. Proven ability to minimize food waste through strategic operational improvements and effective staff training. Maintains high health department compliance while enhancing kitchen efficiency and fostering teamwork.
Overview
5
5
years of professional experience
Work History
Kitchen Manager
Casey's
07.2023 - Current
- Enhanced kitchen compliance by overseeing operations and meeting health regulations.
- Reduced food waste through effective inventory management and stock rotation.
- Improved culinary team skills by mentoring staff and promoting collaboration.
- Implemented SOPs for consistent food preparation and service delivery.
- Boosted kitchen efficiency by streamlining processes during peak service times.
Assistant Manager
Dollar General Store
02.2021 - 07.2023
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on customer service best practices.
- Collaborated with management to enhance store layout for improved customer experience.
- Managed cash handling processes, ensuring accuracy in transactions and deposits.
- Conducted regular audits of merchandise displays to maintain visual standards and organization.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
GED -
Pine City High School
Pine City, MNSkills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Food preparation
- Staff training and development
- Kitchen management
- Inventory control
- Waste reduction
- Problem-solving
- Safe food handling
- Kitchen equipment operation and maintenance
- Attention to detail
- Ordering supplies
- Cleaning and sanitation
- Staff management
- Vendor relations
- Operations management
- Team collaboration and leadership
- Health code compliance
- Food production management
- Recipes and menu planning
- Product rotation
- Food and beverage management
- Order accuracy
- Goal setting
- Employee scheduling
- Productivity improvement
- Kitchen staff coordination
- Shift scheduling
- Flexible schedule
- New employee recruitment
Accomplishments
- Increased team productivity by implementing key process improvements.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Timeline
Kitchen Manager
Casey's
07.2023 - Current
Assistant Manager
Dollar General Store
02.2021 - 07.2023
GED -
Pine City High School