Jo Ann Foss
Thief River Falls
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Senior Business Analyst
Digi Key Electronics
Thief River Falls, MN
02.2026 - Current
- Analyzed business requirements to support project development and implementation.
- Collaborated with cross-functional teams to gather and document user needs.
- Assisted in designing process flows and business models for efficiency improvements.
Business Analyst
Digi Key Electronics
Thief River Falls, MN
01.2021 - 01.2026
- Analyzed business processes to identify areas for improvement and efficiency gains.
- Assisted in data collection and validation to support decision-making processes.
- Collaborated with cross-functional teams to gather requirements for project initiatives.
- Developed documentation outlining business needs and functional specifications.
- Participated in project meetings, providing insights on workflow optimization opportunities.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Maintained project timelines and deliverables through effective communication with stakeholders.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Software Quality Assurance Analyst
Digi Key Electronics
Thief River Falls, MN
04.2014 - 01.2021
- Participated in requirement reviews, ensuring comprehensive test coverage from project inception.
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Supported customer issue resolution by replicating reported problems in a controlled environment for further investigation.
- Participated in agile development practices to accelerate product iterations and improve overall quality assurance measures.
- Coordinated with user groups to conduct beta testing, incorporating feedback into final product enhancements.
Supplier Services
Digi Key Electronics
Thief River Falls, MN
12.2012 - 04.2014
- Bolstered supplier relationships through open communication channels in the assigned supplier group.
- Maintained accurate records of transactions, ensuring transparency and accountability within the supplier group assigned.
- Optimized usage of stock rotation dollars set forth within contracts.
Customer Service Representative
Digi Key Electronics
Thief River Falls, MN
11.2007 - 12.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Digi Key Electronics
Thief River Falls, MN
06.2007 - 11.2007
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products in the catalog or on the web.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Swanson Health Products
Fargo, ND
09.2005 - 04.2007
- Provided exceptional customer service, assisting clients with product selection and inquiries.
- Developed product knowledge to effectively communicate features and benefits to customers.
Education
Associate of Science - Business Administration
Northland Community And Technical College
Thief River Falls, MN05-2026
Skills
- Requirements gathering
- Agile methodology
- User acceptance testing
- Quality assurance
- Team collaboration
- Release planning
- Stakeholder management
Timeline
Senior Business Analyst
Digi Key Electronics
02.2026 - Current
Business Analyst
Digi Key Electronics
01.2021 - 01.2026
Software Quality Assurance Analyst
Digi Key Electronics
04.2014 - 01.2021
Supplier Services
Digi Key Electronics
12.2012 - 04.2014
Customer Service Representative
Digi Key Electronics
11.2007 - 12.2012
Sales Associate
Digi Key Electronics
06.2007 - 11.2007
Sales Associate
Swanson Health Products
09.2005 - 04.2007
Associate of Science - Business Administration
Northland Community And Technical College