Joanne Johnson
Buffalo
Summary
Accomplished Operations Director with a successful track record at University of Minnesota Physicians, consistently improving operational excellence and effectively managing staff. Led strategic initiatives resulting in significant business growth and empowered the workforce. Skilled in implementing continuous improvement practices and providing comprehensive staff training, fostering high-performance teams while ensuring compliance. Qualified Leader with a strong background in overseeing operations and driving process improvements. Proven ability to optimize workflows and enhance operational efficiency. Demonstrated leadership in managing cross-functional teams and ensuring seamless project execution.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Director
University Of Minnesota Physicians
03.2020 - Current
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue
- Reviewed financial and operational reports on regular basis to make effective decisions
- Lead, supervise, and provide strategic direction for a workforce of over 200 employees
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts
- Implemented equipment to eliminate production bottlenecks, boosting productivity and ensuring earlier completion date
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization
- Designed employee training programs that increased skills proficiency and higher workplace morale
- Established quality customer relationships through consistent delivery of commitments
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction
- Managed budgets accurately, consistently staying within allocated funds without sacrificing operational goals or objectives
- Built strong relationships with stakeholders at all levels, fostering collaboration between departments for optimal results
- Provided performance evaluations and constructive feedback to team members, promoting professional growth and development
- Mentored and supervised a diverse workforce, managing scheduling, supervision, and performance management
Sr. Clinic Manager
University Of Minnesota Physicians
05.2016 - 03.2020
- Resolved patient complaints promptly, ensuring a positive experience for all parties involved
- Hired, trained, and supervised employees to maintain a team of high performers
- Conducted regular staff evaluations, provided constructive feedback, and set clear expectations for future performance goals
- Created and implemented policies to improve operational efficiency and patient care quality
- Developed strong relationships with patients, fostering trust and loyalty to the clinic
- Conducted frequent clinic walk-throughs to maintain a safe work environment
- Enhanced team performance by providing regular training and professional development opportunities
- Created opportunities for cross-training employees to understand the organization's different roles better, leading to improved teamwork
- Streamlined clinical operations by implementing efficient scheduling and appointment systems
- Improved patient satisfaction through effective communication and compassionate care
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff
- Developed marketing strategies to increase visibility and patient base
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing employee education
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
Clinic Manager
University Of Minnesota
08.2011 - 05.2016
- Resolved patient complaints promptly, ensuring a positive experience for all parties involved
- Hired, trained, and supervised employees to maintain a team of high performers
- Conducted regular staff evaluations, provided constructive feedback, and set clear expectations for future performance goals
- Created and implemented policies to improve operational efficiency and patient care quality
- Developed and updated policies and procedures, maintaining compliance with HIPAA, benefits administration, and general liability guidelines
- Monitored and inspected staff processes to eliminate hazards posed for residents and staff while ensuring continuous compliance with regulations
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing employee education
- Developed marketing strategies to increase visibility and patient base
- Enforced adherence to HIPAA regulations and other relevant laws and regulations to maintain compliance
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency
Lead Nuclear Medicine Technologist
Scottsdale Healthcare
12.2002 - 08.2011
- Developed and implemented improved diagnostic standards for inpatient and outpatient exams aligned with department goals
- Produced diagnostic images for use in identifying and treating diseases by applying and measuring radioactive isotopes
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques
- Improved staff competency through targeted training programs and regular performance evaluations
- Assisted physicians with accurate diagnosis by providing detailed analysis of acquired images and relevant clinical information
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals
- Minimized downtime by proactively managing equipment maintenance, calibration, and quality control tasks
- Contributed to overall hospital accreditation success by ensuring compliance with regulatory requirements in the nuclear medicine department
- Streamlined workflow efficiency by optimizing scheduling and prioritizing cases based on urgency and complexity
- Served as a mentor to junior technologists, fostering professional growth within the team
- Promote a positive work environment through effective communication, collaboration, and conflict resolution among team members
- Explained procedures to patients and families and answered questions to ease anxiety and encourage patient cooperation
- Performed technical procedures by applying radiopharmaceuticals to detect pathology
- Practiced safe testing methods by limiting radiation exposure to patients and personnel
- Evaluated new imaging sequence protocols and processes and executed prescribed nuclear medicine procedures
Education
MBA - Business Administration
Rasmussen College
Minneapolis, MN05.2023
Master of Science - Health Care Administration
Northern Arizona University
Flagstaff, AZ05.2014
Bachelor of Science - Diagnostic Imaging
Northern Arizona University
Flagstaff, AZ05.2010
Skills
- Operational Excellence
- Staff Management
- Standard Operating Procedures
- Staff Training and Development
- Maintaining Compliance
- Emergency planning
- Safety Management
- Allocating resources
- Business process reengineering
- Continuous Improvement
- Workforce Planning
- Recruitment Strategies
- Total Quality Management
- Operational excellence
- Standard operating procedures
- Staff management
- Staff training and development
- Continuous improvement
- Capacity planning
- Cost reduction
Certification
- Certified Nuclear Medicine Technologist, ARRT and NMTCB, 1998
- Certified CT Technologist, ARRT, 2013
Affiliations
- Buffalo Bison Cheerleading Program, President, 2018-2025
- ASRT, Member, 2011
Additionalworkexperience
My prior work experience was as a Nuclear Medicine Technologist in Acute Care Setting. I can provide additional work experience upon request.
Timeline
Operations Director
University Of Minnesota Physicians
03.2020 - Current
Sr. Clinic Manager
University Of Minnesota Physicians
05.2016 - 03.2020
Clinic Manager
University Of Minnesota
08.2011 - 05.2016
Lead Nuclear Medicine Technologist
Scottsdale Healthcare
12.2002 - 08.2011
Master of Science - Health Care Administration
Northern Arizona University
Bachelor of Science - Diagnostic Imaging
Northern Arizona University
- Certified Nuclear Medicine Technologist, ARRT and NMTCB, 1998
- Certified CT Technologist, ARRT, 2013
MBA - Business Administration
Rasmussen College
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