Jodi Durdle
Maple Grove
Summary
Knowledgeable Dental Professional offering more than 15+ years of experience working for several well-known dental providers. Well-versed in referral management and handling electronic health records. Experience training new employees and handling bookkeeping and payroll administration. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with community and specialty practices to extend patient care reach.
Overview
16
16
years of professional experience
Work History
Insurance Coordinator
Maple Grove Family Dental
01.2023 - Current
- Verified insurance and communicated coverage to staff and patients.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Posted payments to accounts and maintained records.
- Modified, updated and processed existing policies.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Filed and tracked insurance claims and communicated claims status to patients.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Communicated effectively with staff members of operations, finance and clinical departments.
Dental Assistant
Jonathan Dental
12.2012 - 11.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Office Manager
Jonathan Dental
12.2012 - 11.2022
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Addressed and remedied all patient or team member issues.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Ordered all office supplies and kept check on inventory levels.
Treatment Coordinator
Reese Orthodontics
08.2008 - 12.2012
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Increased overall revenue of dental office by achieving production goals set forth by corporate office.
- Designed each patients treatment plan in conjunction with doctor recommended treatment options.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Laid out potential payment plans for patients.
- Explained treatment choices to patients and helped determine best options.
- Acted as main point of contact for patients, doctors and dental staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
Associate of Applied Science - Dental Assisting
Lakeland Medical And Dental Acadmy
06.1996
Healthcare Management/Sales And Marketing
University of Minnesota - Twin Cities
Minneapolis, MN1995
Skills
- Customer Satisfaction
- Employee Performance Evaluations
- Workflow Management
- Financial Reporting Coordination
- Managing Practice Operations
- Employee Work Scheduling
- Biweekly Payroll Processing
- Clinical Staff Management
Timeline
Insurance Coordinator
Maple Grove Family Dental
01.2023 - Current
Dental Assistant
Jonathan Dental
12.2012 - 11.2022
Office Manager
Jonathan Dental
12.2012 - 11.2022
Treatment Coordinator
Reese Orthodontics
08.2008 - 12.2012
Healthcare Management/Sales And Marketing
University of Minnesota - Twin Cities
Associate of Applied Science - Dental Assisting
Lakeland Medical And Dental Acadmy
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