Jodi Matthews
Minneapolis
Summary
Dynamic business operator with over 15 years of experience in managing daily operations and delivering proactive solutions. Known for fostering strong relationships and a willingness to learn and process feedback for effective collaboration. A highly organized leader, with integrity, who can work without constant supervision.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Owner and Operator
MamaJojo's Inc.
Minneapolis
07.2009 - Current
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Oversaw daily operations, managing staff, sales, inventory, and accounting to ensure smooth business function.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Developed business plan and budget to maximize profitability.
- Developed marketing strategies that increased revenue and improved brand visibility.
- Managed outside vendors including contractors, landscapers, cleaners.
- Maintained confidentiality of personal information by following strict privacy protocols.
- Supported during periods of disruption providing client help in adjusting to new lifestyles.
- Maintained detailed records of bills and payments for accounting purposes.
Sales Consultant
Southern Glazer's Wine and Spirits
Minneapolis
12.2021 - 05.2024
- Provided expert product knowledge to assist customers in selecting beverages.
- Cultivated strong client relationships, resulting in increased customer loyalty and satisfaction.
- Analyzed sales data to uncover growth opportunities within assigned accounts, driving targeted strategies.
- Collaborated with team members to execute promotional events and product tastings.
- Analyzed customer needs and identified solutions to meet their requirements.
- Negotiated deals while effectively resolving complaints and objections, ensuring client retention.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
Community Manager
Bryant Neighborhood Organization
Minneapolis
12.2018 - 12.2019
- Organized community events to foster neighborhood engagement and collaboration.
- Developed and implemented strategies that enhanced community engagement and participation.
- Managed social media platforms to promote events and engage residents.
- Developed communication strategies to inform residents about local initiatives.
- Collaborated with local organizations to identify and address community needs.
- Implemented outreach programs to connect with diverse community members.
- Facilitated meetings to gather feedback and discuss neighborhood concerns.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Assisted with developing marketing plans for campaigns and promotions.
Education
Some College (No Degree) - Nursing
Arizona State University
Tempe, AZSkills
- Contract negotiation
- Customer relationship management
- Vendor management
- Business operations
- Event planning
- Travel coordination
- Calendar management
- Time management
- Problem solving
Certification
Horsemanship Certification
Websites
Affiliations
Volunteer, Serenity Farm and Stables - Watertown, MN
Timeline
Sales Consultant
Southern Glazer's Wine and Spirits
12.2021 - 05.2024
Community Manager
Bryant Neighborhood Organization
12.2018 - 12.2019
Owner and Operator
MamaJojo's Inc.
07.2009 - Current
Some College (No Degree) - Nursing
Arizona State University