JOEL LARSON
Minneapolis
Summary
Leader with extensive experience in Transfer Agency, Client Service and Intermediary Relations for Alternative Investment distribution in the US Wealth and RIA channel. Proven track record in building and leading teams while maintaining client service and operational excellence. Adaptable and reliable while consistently achieving results in areas that require grit and perseverance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
VP of Shareholder Services
Nuveen
12.2020 - Current
- Lead team of 12 associates across 3 areas: client service, transfer agency and quality control
- Cross functional work with legal, compliance, marketing, sales, product to launch new funds and onboard at new distributor platforms in US wealth channel & globally
- Work closely with sales and distribution to ensure territories are aligned with client service on pre and post-sale support
- Vendor management and oversight, including fintech providers
- Collaborate with senior leadership regularly to discuss firm's goals and strategies for Alternative Investments in US Wealth/RIA channel
- Design and implement feeder funds and structures to raise capital in Alternative Investments vehicles outside US Wealth
- Administer Nuveen's Employee Investment Program
Director of Fund Operations
FS Investments
01.2017 - 12.2020
- Governance and oversight of transfer agent & intermediaries & fintech providers
- Support new fund offering launches and vendor selection process
- Manage fund corporate actions including but not limited to: share repurchase programs, follow-on offerings, fund restructurings, fund liquidity events, fund mergers, corporate acquisitions, etc
- Lead broker dealer and intermediary operations liaison
- Active member of steering committee for NSCC's Alternative Investment Product (AIP)
- Active member of operations committee at Institute for Portfolios Alternatives (IPA)
Associate of Fund Operations
FS Investments
01.2015 - 01.2017
- Reviewed new fund offering registration statements and prospectus prior to effectiveness to ensure transfer agent, custodian and intermediary viability
- Managed and oversaw share class conversions at fund transfer agent, NSCC and intermediaries for non-listed REITs, BDCs and CEFs
- Designed and implemented new fees & commission structures for T-share classes for non-listed BDCs, REITs, and CEFs in response to FINRA rule 15-02
- Managed transition of REIT, BDC & CEF valuations on customer statements in response to FINRA rule 15-02
- Ensured proper share purchase, transfer, and redemption processing at transfer agent and intermediaries
Client Relations Specialist
FS Investments
04.2013 - 01.2015
- Client Onboarding
- Post-sale support for FAs, RIAs, BD and custodian back office
- Reviewed shareholder transaction documents for completion and accuracy
Internal Sales Consultant
FS Investments
02.2011 - 04.2013
- Collaborated with External Sales Consultant to raise capital in non-listed BDCs and CEFs in Central & South Florida
- Presented to financial advisors in the independent broker dealer, RIA and wirehouse channels about investment opportunities in non-listed BDCs and CEFs
- Gained fluency in Salesforce for lead management and customer reporting
- Extensive understanding of non-listed BDCs, CEFs and REIT products
- Learned how financial advisors and broker dealers view and use alternative investments for their client portfolios
Education
Bachelor of Science - Tourism And Travel Management
Colorado State University
Fort Collins, CO12.2009
Skills
- Team leadership
- Relationship building
- Decision-making
- Client relationship building
- Operations management
- Training and mentoring
- Staff development
Certification
Series 7, 63 & 24
Affiliations
- ICI Retail Alternatives Operations Committee
- IPA Technology and Innovation Committee
Timeline
VP of Shareholder Services
Nuveen
12.2020 - Current
Director of Fund Operations
FS Investments
01.2017 - 12.2020
Associate of Fund Operations
FS Investments
01.2015 - 01.2017
Client Relations Specialist
FS Investments
04.2013 - 01.2015
Internal Sales Consultant
FS Investments
02.2011 - 04.2013
Bachelor of Science - Tourism And Travel Management
Colorado State University
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