Joelene Palmen
Apple Valley
Summary
Experienced forward-thinking Sr. PLM Change Analyst with 10 years of expertise within a Product Lifecycle Management team. Advanced knowledge in creating, defining, enriching, and maintaining items so they are accurate for our ERP System as well as leading the Product Lifecycle Management process cross functionally with Product Development, Engineering, Sourcing, Planning, Compliance and Manufacturing, while understanding the risks and impacts of the change as well as processes to mitigate risks. Strong product management skills while leading complex Product Change Requests (PCRs), new organization setup, strategic data migration, Data integration and other business critical master data initiatives. · I develop and lead New Product Development/Introduction (NPD/I) cycle as it relates to the creation and change management of Items and Bill of Material (BOM) structures as well as develop and lead Inventory Phaseout and End of Warranty Processes.
Overview
20
20
years of professional experience
Work History
Senior Product Lifecycle Management Analyst
Sleep Number Corporation
10.2014 - Current
- Collaborate with cross-functional teams to identify opportunities for process improvement and increased efficiency with Master data setup.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- ·Lead complex Product Change Requests (PCRs), New Organization Setup, Strategic data migration, Data integration and other business critical master data initiatives
- Lead the creation, processing, and implementation of BOMs, PCRs, Manufacturer Change Orders, Deviations, Master Data Change Requests (MDCRs) and all other Configuration and Change Management activities
- ·Acted as a PLM Change Analyst and/or Master Data Steward in the areas of PCRs and Part Master functionality within the PLM and ERP systems
- ·Develop and lead New Product Development/Introduction (NPD/I) cycle as it relates to the creation and change management of Items and Bill of Material (BOM) structures
- Lead PLM analyst efforts to create and administer internal Part Numbers, and structure Production and Siebel Bill of Materials (BOMs)
- · Develop and lead Inventory Phaseout and End of Warranty Processes
- · Leader for Product Lifecycle Management (PLM) configuration and processes management
Merchandise Manager
Sam's Club
01.2012 - 09.2014
- Designed display set-ups to improve the store's physical experience (interactive/engaging with customers).
- Established and maintained high traffic displays, resulting in a significant increase in store sales.
- Effectively communicated and efficiently coordinated execution of planograms with store management.
- Ran weekly and monthly strategy reports to analyze business trends. Shopped competition to identify opportunities, labels, and trends. Controlled “Controllable shrink” through the back of the house.
- Analyzed target members, established a profile of needs, interests, preferences, and demographics information to create a more engaging floor. Negotiated terms in regard to products to serve members.
- Responsible for monitoring sales history of various products to maximize efficiency of retail space.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
Operations Manager
Sam's Club
05.2007 - 01.2012
- Oversaw a staff of 160 associates ensuring that the club represented its brand from outside to the inside.
- Successfully led existing key projects, which resulted in growing member base into a larger scope.
- Managed bids from outside companies, which included: plowing, overseeing grounds, and maintenance work. Selected and interviewed candidates for all available positions within the store.
- Worked close with HR business partners to facilitate year-end talent reviews and develop team talent.
- Facilitated monthly and quarterly physical inventory counts and developed best practices. Identified, developed, and evaluated marketing strategies based on knowledge of objectives and market trends.
- Calibrated with advertising and promotion managers to promote company products and services.
- Demonstrated ability in developing and executing two integrated marketing plans each quarter for the market to grow existing base, increase sales, as well as improve team development, talent, and skills.
- Distributed manpower and ensured tasks were completed, ensuring merchandise was displayed properly.
- Worked within networks to share and escalate information by navigating the organization to remove barriers and accomplish goals while successfully developing/maintaining an internal business contacts.
- Ensured that the store maintained excellent visual presentation by targeting best placement for products.
- Modeled, enforced, and provided direction and guidance to hourly Associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues were successfully resolved.
- Contributed to a positive work environment by consistently treating Brand employees with respect
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Grew member base by 5% in 2 years, which was the highest in the region. Developed/executed Yearly “Women in Leadership” meetings for the market. Increased overall member Service score from a 6.5 to 9.5.
Marketing Supervisor
Sam's Club
03.2004 - 05.2007
- Developed business relationships with large companies to provide their company with more benefits.
- Established and executed innovative and new market strategies to significantly grow the member base.
- Achieved operational objectives by contributing marketing/sales information and recommendations to plans and reviews, preparing and completing action plans, implementing productivity and member service standards, resolving problems, completing audits, identifying trends, and implementing change.
- Identified marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs. Developed field sales action plans.
- Protected company’s value and brand by keeping information confidential. Established strong rapport with key accounts by making periodic visits. Explored specific needs and anticipated new opportunities.
- Met financial goals by forecasting requirements, preparing annual budgets, and scheduling expenditures.
- Cultivated leadership skills among employees by managing the training and development processes.
- Used business and process knowledge to resolve management requests and follow up for resolution.
- Provided development opportunities for Store Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
- Grew Bloomington’s Member base by 2% in 3 years. Developed the 30/60/90 Strategic Planning for the market, helped other clubs gain knowledge of gaps to goals in means of their membership base, credit, renewals, and sales. Accepted into the Young Professional’s Group through the Chamber Of Commerce.
Education
Associate of Science - Veterinary Technology
Argosy University
Minneapolis, MN06.2003
Skills
- Analytical Thinking
- Data-Driven Decision Making
- Continuous Improvement
- Team Collaboration and Leadership
- Documentation And Reporting
- Complex Problem Solving
- Cross functional project management skills
Timeline
Senior Product Lifecycle Management Analyst
Sleep Number Corporation
10.2014 - Current
Merchandise Manager
Sam's Club
01.2012 - 09.2014
Operations Manager
Sam's Club
05.2007 - 01.2012
Marketing Supervisor
Sam's Club
03.2004 - 05.2007
Associate of Science - Veterinary Technology
Argosy University
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