Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joseph Powers

Blaine

Summary

Dynamic professional with a proven track record at NSC, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and regulatory compliance, I excel in health information management and patient care coordination, ensuring optimal outcomes while fostering a welcoming environment. Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.

Overview

3
3
years of professional experience

Work History

Pro Shop Supervisor

NSC
04.2024 - Current
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Managed inventory levels to ensure optimal availability of products for customers.
  • Handled escalated customer issues professionally, finding solutions that satisfied both parties while maintaining company policies.
  • Monitored industry trends to stay current on best practices in retail management within the golf industry.

Security Officer

Fairline LLC
05.2022 - 02.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Bachelor of Science - Health Care Administration

Concordia University
Saint Paul, MN
05-2026

Skills

  • Health information management
  • Patient care coordination
  • Regulatory compliance
  • Data analysis

Accomplishments

Honors society student

  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Pro Shop Supervisor

NSC
04.2024 - Current

Security Officer

Fairline LLC
05.2022 - 02.2024

Bachelor of Science - Health Care Administration

Concordia University
Joseph Powers