JOHN ACIO
Mankato
Summary
Detail-oriented Healthcare Professional with expertise in patient coordination and Electronic Health Records management. Proficient in medical terminology and skilled in optimizing administrative processes to enhance patient care efficiency. Strong communicator with proven organizational abilities, fostering team collaboration in dynamic environments.
Overview
9
9
years of professional experience
Work History
Health Unit Coordinator
Mayo Clinic Health System
08.2022 - Current
- Enhanced workflow efficiency by coordinating patient admissions, discharges, and transfers.
- Improved service delivery through effective communication with healthcare teams and patients.
- Elevated team performance by training new staff on operational procedures and best practices.
- Increased departmental efficiency by implementing process improvements and reducing errors.
- Streamlined office communication by answering calls and directing inquiries to appropriate staff.
- Supported clinical staff with accurate patient records using electronic health record systems.
Guest Relations Manager
Elevate Care
01.2022 - 08.2022
- Increased guest satisfaction by implementing effective feedback systems.
- Maintained positive guest relations during challenging situations with professionalism.
- Resolved guest concerns promptly, enhancing overall satisfaction and loyalty.
- Addressed complaints swiftly, delivering personalized service to ensure guest contentment.
Shift Leader
Panda Restaurant Group
03.2017 - 01.2022
- Effectively trained employees, ensuring compliance with company standards and seamless restaurant operations.
- Supervised new staff, enhancing team performance and meeting company requirements consistently.
- Managed opening and closing procedures, ensuring smooth transitions and operational readiness.
- Expertly handled high-value cash transactions, ensuring accuracy and financial accountability.
- Supported staff during peak hours, optimizing service efficiency and customer satisfaction.
- Achieved streamlined operations by coordinating team efforts and maintaining high service standards.
- Implemented efficient workflows, reducing service wait times and improving staff productivity.
- Fostered collaborative team environment, encouraging communication and professional growth among employees.
Sales Associate
Pandora HHM Jewelers
03.2017 - 08.2018
- Welcoming customers, staying knowledgeable on the company product, promoting new releases, and recommending related products to increase customer interest and enrich their shopping experience. Built professional relationships with customers to better understand their needs and provide quality service. High value cash handling and assisting in the opening of credit lines were also a requirement for my position.
Sales Lead
Aldo
10.2017 - 03.2018
- Maintained a client book to stay in constant communication with customers on a weekly basis. Assisted the store manager with transfers and large shipments. Motivated sales associates to meet and exceed expected sales goals. Organized merchandise in the store to provide and clean and engaging shopping experience.
Education
Associate of Science -
Oakton Community College
Skokie, IL05.2017
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Waipahu High School
Waipahu, HI05.2010
Associate of Science - Business Administration
South Central College
North Mankato, MN05-2025
Skills
- Leadership and management expertise
- Records management
- Critical thinking
- Professionalism and ethics
- Process improvement strategies
Timeline
Health Unit Coordinator
Mayo Clinic Health System
08.2022 - Current
Guest Relations Manager
Elevate Care
01.2022 - 08.2022
Sales Lead
Aldo
10.2017 - 03.2018
Shift Leader
Panda Restaurant Group
03.2017 - 01.2022
Sales Associate
Pandora HHM Jewelers
03.2017 - 08.2018
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Waipahu High School
Associate of Science -
Oakton Community College
Associate of Science - Business Administration
South Central College