John Mulligan
Minneapolis
Summary
Dynamic sales professional with a proven track record at Sears Imported Autos, excelling in customer relations and sales leadership. Recognized for enhancing customer satisfaction through effective relationship building and implementing efficient processes, resulting in increased repeat business and referrals. Skilled in negotiation and operations.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
27
27
years of professional experience
Work History
New and Pre Owned Sales
Sears Imported Autos
11.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Ensures all tasks were completed accurately and efficiently.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Operations Manager
The Hitching Post
01.1998 - 11.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
High School Diploma -
Eisenhower High School
Hopkins, MNGeneral Studies
Normandale Community College
Minneapolis, MNSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Negotiation
- Sales leadership
- Sales management
Accomplishments
I joined Sears Imported Autos and worked along side 13 other sales people. My first year I was third I over all sales numbers. My second year I was second and the next five consecutive years I was the number one salesperson new and pre owned.
Timeline
New and Pre Owned Sales
Sears Imported Autos
11.2017 - Current
Operations Manager
The Hitching Post
01.1998 - 11.2017
High School Diploma -
Eisenhower High School
General Studies
Normandale Community College
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