John Potter
Rochester
Summary
Proactive professional with expertise in customer relationship management and operational excellence. Skilled in budgeting, staffing, and market analysis, focusing on service quality enhancement and profitability improvement.
Overview
11
11
years of professional experience
Work History
GSM/GM
Happy Auto Group
Rochester
08.2024 - Current
- Oversee daily operations for two dealerships, improving team productivity and service quality.
- Develop strategic plans aligning departmental goals with company objectives.
- Collaborate with department heads to improve workflow processes and communication.
- Analyze market trends to identify opportunities for business growth and development.
- Manage daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Manage finance portfolio, expenses, manufacturer rebates
- Increased ELR, WLR, and Customer Pay Per RO
Sales Manager
Happy Auto Group
Rochester
07.2023 - Current
- Led sales team to achieve monthly targets and improve overall performance.
- Trained and mentored new sales representatives on effective selling techniques.
- Collaborated with marketing to create impactful advertising campaigns for products.
- Managed customer relationships to enhance satisfaction and retention rates.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Sales Consultant
Adamson Motors
Rochester
06.2015 - 07.2023
- Established strong connections with customers through cold and warm calls, facilitating ongoing engagement.
- Generated leads through cold calling prospective clients.
- Developed client relationships, enhancing loyalty and driving repeat business.
- Executed follow-up calls to confirm customer satisfaction post-vehicle purchase or service.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
Education
Some College (No Degree) - Communications
Rochester Community And Technical College
Rochester, MNSkills
- Operation of CDK and Reynolds & Reynolds DMS
- Business strategy development
- Market analysis
- Process implementation
- Customer relationship management
- Daily operations
- Multitasking Abilities
- Friendly, positive attitude
Accomplishments
- Salesperson of the Year 2021
- Salesperson of the Year 2022
- Salesperson of the Year 2023
Affiliations
- Youth Hockey Coach 2013-Present
Timeline
GSM/GM
Happy Auto Group
08.2024 - Current
Sales Manager
Happy Auto Group
07.2023 - Current
Sales Consultant
Adamson Motors
06.2015 - 07.2023
Some College (No Degree) - Communications
Rochester Community And Technical College