John Shanley
Oakdale
Summary
Dedicated professional with exceptional customer service skills - improving service delivery and guest experiences, adept at resolving complaints swiftly and fostering team collaboration. Committed to enhancing guest engagement and satisfaction in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Server
Big Guys BBQ Roadhouse
North Hudson, WI
02.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely and accurate order delivery.
- Collaborated with kitchen staff to coordinate food preparation and service flow.
- Trained new servers on menu details and operational procedures.
- Resolved customer complaints swiftly, maintaining positive dining experience.
- Fostered a team-oriented atmosphere, promoting camaraderie among staff members.
Store Manager
Movado Company Store
Paramus, NJ
07.2014 - Current
- Oversaw daily store operations, ensuring high levels of customer satisfaction and efficient service delivery.
- Trained and mentored team members to enhance product knowledge and improve sales techniques.
- Implemented visual merchandising strategies to optimize product presentation and increase foot traffic.
- Conducted regular performance evaluations, providing constructive feedback to foster employee development and engagement.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
General Manager
Pottery Barn
08.2007 - 08.2014
- Led strategic initiatives to enhance customer experience and drive sales growth.
- Managed operational budgets, ensuring cost control and resource allocation efficiency.
- Developed training programs to improve employee performance and service quality.
- Oversaw inventory management systems, optimizing stock levels for demand forecasting.
- Fostered a culture of teamwork and accountability among diverse staff members.
Education
No Degree - Business Administration And Management
Lakewood Community College
White Bear Lake, MNSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cleanliness standards
- Guest relations management
Timeline
Server
Big Guys BBQ Roadhouse
02.2023 - Current
Store Manager
Movado Company Store
07.2014 - Current
General Manager
Pottery Barn
08.2007 - 08.2014
No Degree - Business Administration And Management
Lakewood Community College
Training Store Manager Award
In recognition of exceptional leadership and dedication to developing high-performing teams.