Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Shields

Rosemount

Summary

Motivated and dependable professional with diverse experience in customer service, safety supervision, event support, and team collaboration. Skilled in communication, conflict resolution, and problem-solving, with a proven ability to stay composed and detail-oriented in high-pressure situations. Strong work ethic with experience balancing multiple responsibilities while delivering reliable results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Order Pickup Specialist

Target Corporation
01.2023 - 11.2024
  • Prepared and organized guest online/drive-up orders for accurate and timely pickup.
  • Delivered orders directly to guests’ vehicles, ensuring a professional and friendly experience.
  • Verified order accuracy and resolved discrepancies quickly to maintain guest satisfaction.
  • Maintained cleanliness and organization of the order pickup area and storage spaces.
  • Communicated with team members to coordinate workflow and meet demand during peak hours.
  • Assisted with stocking, returns, and store support as needed to ensure smooth operations.
  • Provided high-quality customer service, handling guest questions and concerns with professionalism.

Host

Hire A Host
05.2024 - Current
  • Greet guests, provide directions, and maintain a welcoming and professional environment at weddings, corporate functions, and private events.
  • Serve as a point of contact between event organizers, catering, and venue staff to ensure smooth event flow.
  • Monitor guest needs and respond quickly to issues, demonstrating problem-solving and customer service skills.
  • Assist with event setup and breakdown, including furniture, décor, and AV equipment.
  • Perform warehouse tasks such as organizing inventory, preparing event supplies, and assisting with equipment loading/unloading.
  • Communicate effectively with team members to coordinate responsibilities during fast-paced, high-pressure events.
  • Maintain professional appearance and composure while managing large groups of guests.
  • Ensure compliance with safety standards and venue policies during events.

Lifeguard/Swim Instructor

Lifetime Fitness
11.2024 - 08.2025
  • Supervised aquatic areas to ensure the safety of all patrons, enforcing pool rules and responding quickly to emergencies.
  • Helped lead monthly trainings on water rescues, CPR, and first aid.
  • Conducted swim lessons for children and adults, teaching proper techniques and building water safety awareness.
  • Monitored and recorded class progress, adapting instruction to meet individual skill levels.
  • Maintained a clean and safe pool environment by conducting regular checks of equipment, chemical levels, and facility standards.
  • Collaborated with fellow lifeguards, instructors, and fitness staff to deliver excellent member service.
  • Provided reassurance and clear communication to parents and participants during lessons and emergencies.

Sports Medic

Smith EMS
04.2025 - Current
  • Provide on-site medical coverage for events, ensuring prompt response to injuries or sudden illness.
  • Conduct patient assessments and determine whether higher-level emergency care or ambulance transport is required.
  • Administer basic life support, first aid, and wound care (bandaging, bleeding control, splinting)
  • Monitor vital signs, oxygen saturation, and patient condition to identify early signs of deterioration.
  • Maintain and utilize personal medical bag to provide immediate care on-site.
  • Collaborate with security, event staff, and medical professionals to ensure safety and continuity of care.
  • Document all patient encounters and interventions accurately for company and legal records.
  • Provide reassurance and support to patients and families in stressful situations.
  • Escalate care appropriately by contacting EMS/911 when conditions require advanced medical intervention.

Education

High School Diploma -

Rosemount High School
Rosemount, MN
06-2025

Bachelor of Arts - Criminal Justice

Minnesota State University, Mankato
Mankato, MN
05-2029

Skills

    Emergency Care

  • Patient assessment and monitoring (vital signs, SpO2, basic EKG/telemetry awareness)
  • First aid, CPR, wound care, splinting, and bleeding control
  • Emergency response activation and use of life-saving devices

    • Customer Service & Communication

  • Clear and professional communication with patients, families, and guests
  • Conflict resolution and problem-solving in high-pressure environments

    Teamwork & Leadership

  • Leading and instructing groups
  • Dependable and adaptable in fast-paced, high-demand settings

    • Technical & Organizational

  • Order management and fulfillment systems
  • Inventory organization and warehouse support
  • Strong attention to detail, accuracy, and multitasking

Certification

  • EMR - Emergency Medical Responder
  • CPR/BLS - American Heart Association
  • Lifeguard - American Red Cross

Timeline

Sports Medic

Smith EMS
04.2025 - Current

Lifeguard/Swim Instructor

Lifetime Fitness
11.2024 - 08.2025

Host

Hire A Host
05.2024 - Current

Order Pickup Specialist

Target Corporation
01.2023 - 11.2024

High School Diploma -

Rosemount High School

Bachelor of Arts - Criminal Justice

Minnesota State University, Mankato

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John Shields